March **, around *:**pm, a "session expired" prompted when I opened my Facebook app. Tr...

GetHuman2645186's Recover Hacked Account issue with Facebook from March 2019

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Top Tip from another customer
To recover your Facebook account click then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman2645186's own words
March **, around *:**pm, a "session expired" prompted when I opened my Facebook app. Tried logging in but my password seemed replaced. Tried recovering it, but the recovery e-mail was also altered. I used my siblings' facebook account to search mine but it was already unsearchable and blocked. To our surprise, my account posted unlimited internet browsing promos on several buy and sell groups, the hacker replies to comments and pm's and sends plan rates that ranges from P*** to P*,***. I knew right then that my name will be used for scamming and stealing money from "availees" of the said internet plans.**And then came today, my cousin sent screenshots of her conversation with someone who ask her to inform me that I am already "famous" on facebook because of the posts of the victims of the scam. ** and that there are several negative comments on it and that I should return the money so I will be saved from this disgrace.**MY FACEBOOK ACCOUNT WAS HACKED AND TILL THIS DAY, I STILL CAN'T ACCESS IT. I have no plans of stealing or using a scam to earn money for my kids. I have a day job and a starting business, that alone can help us survive. My conscience is clear and God knows I did not steal anybody's hard-earned money thru that scam.**I am seeking help to anyone who can help me trace the hacker who use my name and facebook account to scam people. I am very much willing to coordinate with you and I promise to keep your identity private. My hands are tied because I don't even know how to trace him*her or cut the thread. Yes, I've already reported the account on facebook but it doesn't stop there. He*she should be traced and my name and account should be the last one he*she can use to steal money. PLEASE HELP.**- Abigail Bernadette
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Recover Hacked Account issue
Reported by GetHuman2645186
Mar 31st, 2019 - 6 mons ago
I have an issue with Facebook too
Not resolved
Seen by 5 customers so far
Similar issue to 412906 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman2645186 started working on this issue
Mar 31st 6:00am