March **, around *:**pm, a "session expired" prompted when I opened my Facebook app. Tr...

GetHuman2645186's Recover Hacked Account issue with Facebook from March 2019

5 views
 | 
412906 similar
 | 
0 following
Help with my Facebook issue
First: share to improve GetHuman2645186's odds
Strength in numbers! Companies respond better when others are watching.
What went wrong?
Waiting to see what went wrong with our suggestion for how to get Facebook help.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman2645186's own words
March **, around *:**pm, a "session expired" prompted when I opened my Facebook app. Tried logging in but my password seemed replaced. Tried recovering it, but the recovery e-mail was also altered. I used my siblings' facebook account to search mine but it was already unsearchable and blocked. To our surprise, my account posted unlimited internet browsing promos on several buy and sell groups, the hacker replies to comments and pm's and sends plan rates that ranges from P*** to P*,***. I knew right then that my name will be used for scamming and stealing money from "availees" of the said internet plans.**And then came today, my cousin sent screenshots of her conversation with someone who ask her to inform me that I am already "famous" on facebook because of the posts of the victims of the scam. ** and that there are several negative comments on it and that I should return the money so I will be saved from this disgrace.**MY FACEBOOK ACCOUNT WAS HACKED AND TILL THIS DAY, I STILL CAN'T ACCESS IT. I have no plans of stealing or using a scam to earn money for my kids. I have a day job and a starting business, that alone can help us survive. My conscience is clear and God knows I did not steal anybody's hard-earned money thru that scam.**I am seeking help to anyone who can help me trace the hacker who use my name and facebook account to scam people. I am very much willing to coordinate with you and I promise to keep your identity private. My hands are tied because I don't even know how to trace him*her or cut the thread. Yes, I've already reported the account on facebook but it doesn't stop there. He*she should be traced and my name and account should be the last one he*she can use to steal money. PLEASE HELP.**- Abigail Bernadette
GetHuman2645186 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman2645186 fixed the problem
We are waiting for GetHuman2645186 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman2645186 fixes it.
This email address isn't valid

Facebook

Recover Hacked Account issue
Reported by GetHuman2645186
Mar 31st, 2019 - 6 mons ago
I have an issue with Facebook too
Not resolved
Seen by 5 customers so far
Similar issue to 412906 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman2645186 started working on this issue
Mar 31st 6:00am