On April * this years round *am, I try log-in to my Facebook account *****@***.com. Wh...

GetHuman-jedels's Recover Hacked Account issue with Facebook from April 2019

13 views | 438637 similar | 0 following
Help with my Facebook issue
GetHuman-jedels's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-jedels will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-jedels can let us know if they help or not.
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman-jedels's own words
On April * this years round *am, I try log-in to my Facebook account *****@***.com. When I enter my password, there is a message that my password was incorrect. Which I did not change my password. I try. So many times login in , but to no avail. I try to reset the password by following the procedure provided by Facebook, unfortunately the verification code send by Facebook is to my old email address *****@***.com which I am not using it anymore. That is why I cannot get the verification code that FB send in order to reset my FB password. Since that April * morning I cannot use my Facebook account *****@***.com up to this day, but today (April **) my sister ( Naive Dela Salde Cabadonga) while using her facebook account (***********) forwarded to me a screenshot of her facebook that I am on-line.It means somebody hacked my account. And pretending it was me. Pls assist me regarding this matter

GetHuman-jedels did not yet indicate what Facebook should do to make this right.

How GetHuman-jedels fixed the problem

We are waiting for GetHuman-jedels to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-jedels fixes it.
This email address isn't valid

Facebook

Recover Hacked Account issue
Reported by GetHuman-jedels
Apr 17th, 2019 - 2 years ago
Fixed
Seen by 13 customers so far
Similar issue to 438637 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-jedels started working on this issue
Apr 17th, 2019 11:08am
GetHuman-jedels indicated the issue is not fixed yet.
Apr 17th, 2019 11:11am
GetHuman-jedels indicated the issue is not fixed yet.
Apr 17th, 2019 11:11am
GetHuman-jedels indicated the issue is not fixed yet.
Apr 17th, 2019 11:11am
GetHuman-jedels indicated the issue is not fixed yet.
Apr 17th, 2019 11:11am
GetHuman-jedels indicated the issue is not fixed yet.
Apr 17th, 2019 3:16pm
GetHuman-jedels indicated the issue is not fixed yet.
Apr 17th, 2019 3:19pm
GetHuman-jedels indicated the issue is not fixed yet.
Apr 18th, 2019 11:51am
GetHuman-jedels indicated the issue is not fixed yet.
Apr 18th, 2019 11:51am
GetHuman-jedels indicated the issue is not fixed yet.
Apr 18th, 2019 11:52am
GetHuman-jedels indicated the issue is not fixed yet.
Apr 20th, 2019 10:10am
GetHuman-jedels indicated the issue is not fixed yet.
Apr 20th, 2019 2:23pm
GetHuman-jedels indicated the issue is not fixed yet.
Apr 21st, 2019 1:10am
GetHuman-jedels indicated the issue is not fixed yet.
Apr 22nd, 2019 1:44am