On April * this years round *am, I try log-in to my Facebook account *****@***.com. Wh...
GetHuman-jedels's Recover Hacked Account issue with Facebook from April 2019
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Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-jedels will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-jedels can let us know if they help or not.
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Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman-jedels's own words
On April * this years round *am, I try log-in to my Facebook account *****@***.com. When I enter my password, there is a message that my password was incorrect. Which I did not change my password. I try. So many times login in , but to no avail. I try to reset the password by following the procedure provided by Facebook, unfortunately the verification code send by Facebook is to my old email address *****@***.com which I am not using it anymore. That is why I cannot get the verification code that FB send in order to reset my FB password. Since that April * morning I cannot use my Facebook account *****@***.com up to this day, but today (April **) my sister ( Naive Dela Salde Cabadonga) while using her facebook account (***********) forwarded to me a screenshot of her facebook that I am on-line.It means somebody hacked my account. And pretending it was me. Pls assist me regarding this matter
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