Hi i’m Benny Finlay on Facebook, I run DaddyPoppins page, Waterford Dyspraxia*DCD (my I...

GetHuman2617346's Report a Problem issue with Facebook from March 2019

63 views | 408069 similar | 0 following
Help with my Facebook issue
GetHuman2617346's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2617346 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman2617346 can let us know if they help or not.
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The issue in GetHuman2617346's own words
Hi i’m Benny Finlay on Facebook, I run DaddyPoppins page, Waterford Dyspraxia*DCD (my Instagram account DCDynamos is linked to this) and have also recently become an admin on Liberty Blue Estate Agents page. **My issue is not really with Facebook but accessing DaddyPoppinsIreland Instagram account, which should be connected to Facebook.com*DaddyPoppins.**I try to log into Instagram it askes me to put in a security code. * factor authentication is on but I’m not receiving the code to (Ireland) ********** which is the correct number. It’s not allowing me to change the number and the only other option is an email address which is my agents for me *****@***.com. They received an initial email but advised to send future codes to my number. Now I’m stuck as any time I open the app on the @DaddyPoppinsIreland insta account I’m forced to try send this code to my phone or the mmkagency email. It arrives to neither. **I requested help through Instagram before and (got a reply mail from Facebook) asking me to send a photo of me holding a code with my address but got no where as they wanted me to log in. I can’t. As I don’t have and can’t receive the security code. This is my entire issue.**I can log into Instagram using my Facebook login but it goes to my DCDynamos insta account instead of DaddyPoppinsIreland. I can also receive codes from Apple, gmail and twitter to the same phone number. If someone could ring me on it I can answer the same phone. I just need to turn off * factor authentication so I can access my account. **Is there anyway you can help out? You should be able to see that I have posted to Facebook via Insta from this account up until around * weeks ago when this issue occurred. I can provide any info you need bar this security code as I am not receiving it. **Also if you check DaddyPoppins.com you’ll see it’s linked to Facebook, Instagram and Twitter. Both Facebook and twitter will have decent posts*tweets of me asking for help with this exact problem. **I’d really really appreciate your help. Over * years I’ve built my account up to almost *k followers and I really don’t want to start again. **Thank you for reading. Please help me (or point someone in the Instagram team in my direction). **Kind regards**Benny Finlay *Aka Daddy Poppins

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Facebook

Report a Problem issue
Reported by GetHuman2617346
Mar 28th, 2019 - 2 years ago
Fixed
Seen by 63 customers so far
Similar issue to 408069 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman2617346 started working on this issue
Mar 28th, 2019 4:24pm
GetHuman2617346 indicated the issue is not fixed yet.
Mar 29th, 2019 5:14pm
GetHuman2617346 indicated the issue is not fixed yet.
Apr 4th, 2019 12:25am

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