My son who is eight years old signed up for Facebook using my e mail address and mobile...

GetHuman-jmbjenny's customer service issue with Facebook from March 2019

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The issue in GetHuman-jmbjenny's own words
My son who is eight years old signed up for Facebook using my e mail address and mobile number and did so from my laptop. I cannot seem to delete his account AND I would like to establish my own Facebook account using my own name, e mail ( the one he used without my permission ) and my current mobile number. I don't want to have to create a new separate e mail address to do so. I filled out the form to have his account deleted as a minor and it says that I would receive and e mail to let me know they have received it, yet I still have not heard from them and my son's account is still active. It is under his name-Drew Malouf and he listed his phony date of birth as *******. This is FALSE! How do I completely remove him since he is under age and set up my own account? Very frustrating that Facebook has no way to talk to a live customer support person. Seems something should be done through the legal system especially for parents who have minors whom they want to remove from Facebook but are met by a dead end!

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Facebook

Customer service issue
Reported by GetHuman-jmbjenny
Mar 28th, 2019 - 2 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 407965 others
0 customers following this

Timeline

GetHuman-jmbjenny started working on this issue
Mar 28th, 2019 2:51pm