My son who is eight years old signed up for Facebook using my e mail address and mobile...

GetHuman-jmbjenny's customer service issue with Facebook from March 2019

407965 similar
0 following
Help with my Facebook issue
First: share to improve GetHuman-jmbjenny's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-jmbjenny's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-jmbjenny will want to follow the link below to head to their help center. We will check on GetHuman-jmbjenny later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-jmbjenny may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-jmbjenny's own words
My son who is eight years old signed up for Facebook using my e mail address and mobile number and did so from my laptop. I cannot seem to delete his account AND I would like to establish my own Facebook account using my own name, e mail ( the one he used without my permission ) and my current mobile number. I don't want to have to create a new separate e mail address to do so. I filled out the form to have his account deleted as a minor and it says that I would receive and e mail to let me know they have received it, yet I still have not heard from them and my son's account is still active. It is under his name-Drew Malouf and he listed his phony date of birth as *******. This is FALSE! How do I completely remove him since he is under age and set up my own account? Very frustrating that Facebook has no way to talk to a live customer support person. Seems something should be done through the legal system especially for parents who have minors whom they want to remove from Facebook but are met by a dead end!
GetHuman-jmbjenny did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-jmbjenny fixed the problem
We are waiting for GetHuman-jmbjenny to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-jmbjenny fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-jmbjenny
Mar 28th, 2019 - a mon ago
I have an issue with Facebook too
Not resolved
Seen by 3 customers so far
Similar issue to 407965 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-jmbjenny started working on this issue
Mar 28th 2:51pm