I need help. I'm a senior and so new to social media. I had a account you disabled for...

GetHuman2604049's Recover Disabled Account issue with Facebook from March 2019

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Help with my Facebook issue
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Waiting to see what went wrong with our suggestion for how to get Facebook help.
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Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. Facebook has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account. If your account is disabled then click here https://www.facebook.com/help/contact/260749603972907 and you have access to your email or phone number you may be able to recover your account.
The issue in GetHuman2604049's own words
I need help. I'm a senior and so new to social media. I had a account you disabled for some reason, so then I tried to create another account and jsut when I started to like it and after attempting sending ID, diplomas, pictures, etc to try to recover my facebook you disable the second, thent he third. *I'm a senior alone and just starting to like facebook but can't get you to talk to me so I can prove who I'm . I had changed my cell phone number even to try to get a page. *I had janice lee which is my first and middle name to avoid abusivive people finding me. Then I tried janice lee (stoner) cordell which is my first, middle, (maiden)and last name.... Pleases help me get back on facebook. I'm so new I didn't even know you couldn't make a second page, or how to work the system and just started to be able to make it private. I tried to upload many items to prove myself. I have a cell and email my new cell is ***-***-**** *Please help me. I want to get my page back...so I can talk to someone in the family again...and stay safe... Please

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Facebook

Recover Disabled Account issue
Reported by GetHuman2604049
Mar 27th, 2019 - 2 years ago
Fixed
Seen by 10 customers so far
Similar issue to 405717 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman2604049 started working on this issue
Mar 27th, 2019 2:56pm
GetHuman2604049 indicated the issue is not fixed yet.
Mar 30th, 2019 3:20pm
GetHuman2604049 indicated the issue is not fixed yet.
Mar 30th, 2019 3:20pm
GetHuman2604049 indicated the issue is not fixed yet.
Mar 30th, 2019 3:30pm