Facebook Customer Service Issues

I recently received a suspicious message from a friend on Messenger, prompting me to visit a website to receive money. After following the instructions and providing my Facebook login details, a message appeared asking for a fee, which I couldn't pay. Subsequently, I found myself unable to log in, and my primary email had been changed without my permission. Despite changing my password as advised by Facebook, I'm stuck in a loop where I'm asked to confirm my identity repeatedly without success. This has put my account at risk, and I'm concerned about the security of my contacts. I'm unsure how to regain access and prevent further unauthorized access. If anyone has experienced a similar situation or has advice on how to address this, I'd appreciate the help.

I am Anthony A. from England. I had a positive experience with a Facebook group until my account was inexplicably blocked. Despite my efforts, reaching Facebook to address this has been challenging. Even sending a letter to their US office was unproductive. I am unsure of the reason for the block but suspect confusion with another individual sharing my name. When attempting to log in, I am met with a message stating my account is disabled and directed to an FAQ page, which has not resolved the issue. Access to Facebook is important to me, and I am hopeful for a response from them to clarify the situation.

Hello! I am currently facing an issue with my locked account. Despite providing correct answers to various verification tests, such as identifying a friend's face, recent comments, and recent messages, I am unable to unlock it. The final option, which involves confirming through my mobile number, is not working as I am not receiving any texts. While I can receive a code to reset my password, unlocking the account remains a challenge. This situation is frustrating as I need access to my Facebook account for important academic reasons as a student. My study notes and PowerPoint presentations are stored there. Your assistance in resolving this matter would be greatly appreciated. Thank you.

I recently received an automated response from Instagram after reaching out for help through their support links. I am in need of assistance with resolving this matter. The message from Facebook, received on Tue, Mar 26, [redacted] at 12:51 PM, requested the following information: 1. Description of the issue faced, detailing when access to the account was last available and how access was lost. I am unable to login due to a new email for resetting the account that appears to be from Russia. The last access I had was on March 25th. The account has been hacked and taken over entirely. In the process, my associated email was also compromised, and I am collaborating with Comcast to address this issue. 2. The email address or mobile phone number used for the account registration. The email linked to my Instagram account was [redacted] 3. Information about the device used for the account registration (e.g., iPhone, Android, iPad, computer). If the signup occurred on a computer or tablet.

My iPhone was stolen on Sunday afternoon, and as a result, I'm locked out of all my accounts. The thieves have changed my passwords, gained access to my Apple ID, bank accounts, emails, and social media. They even managed to get copies of my identification documents. They're pretending to be me on social media, contacting my friends, and have altered my family payment details. My original profile under the name Kristy Rohan from Innisfail but living in Townsville has been stolen and is now being used to impersonate me. I tried to create a new account as Kristy Rohan with the nickname TheOfficial, with around 30 friends and a profile picture of me in a mirror wearing an army print dress.

I am Bobby Thomas, and I need help with my disabled Facebook account due to a dispute between Raven Riley, Liz Vicious, and Raven Marley (Sara Pape). I've been friends with Raven Marley for four years, during which we used the name Raven Miley and shared pictures. However, after the breakup, Liz Vicious acquired the rights to these. I didn't check Facebook regularly recently because of personal losses and relied on it for social connections and memorializing my deceased parents. I apologize for not adhering to Facebook's rules and promise not to use those names or images again. I've tried to contact Facebook daily for the past two and a half weeks without a response. Please reconsider reactivating my account. Thank you for your understanding. Bobby Thomas.

Last night, I encountered an issue with my account. There was a promotional offer on Lazada for a Romoss powerbank at P 77 if 90 friends joined in. Excited about the deal, I used my FB account to share the link with my friends. While engaging with them, FB detected unusual activities and requested verification of my identity. After confirming with a code, I continued, but FB prompted again for a photo verification, leading to restricted access to my account. Now, I am waiting for their verification process to be completed so I can access my FB and messenger for communication purposes.

Last night, I lost access to my account due to unusual activity while trying to participate in a promo on Lazada for a discounted Romoss powerbank. I shared the link with friends on Facebook, but Facebook flagged my account and required verification. After entering a code, they asked for a photo for further verification, and now I am unable to access my account. I rely on Facebook and Messenger for communication and need access restored promptly. I hope Facebook can expedite the verification process for users in similar situations.

I am Karyn Schairer, a 42-year-old from Mad Wisconsin. I created my Facebook account in January [redacted] using a Hotmail email address, [redacted] Unfortunately, I no longer have access to this email. I recently reset my Facebook password around lunchtime on March 21st but forgot to write it down. When trying to reset my password, Facebook attempted to send a reset email to the inaccessible Hotmail address. I initiated the account recovery process and successfully received a code at my new email, [redacted] However, to complete the recovery, Facebook requires codes from three trusted friends. My father, Jack Schairer, one of the trusted friends, is having difficulty as his old account is inaccessible. He is 76 years old and not tech-savvy. I urgently need help to reset my email and password as I conduct business through this account. Thank you for your assistance in resolving this matter promptly.

I'm seeking assistance as I've encountered issues accessing my original account. Despite following the prompts to recover it using trusted contacts, I keep receiving an error message stating, "You're trying too much. Please try again later," even though I've only attempted once a day. I urgently need access to reconnect with family members who are unable to reach me otherwise and are hesitant to add my new account due to suspicion of hacking. Moreover, I unknowingly accessed someone else's account (thinking it was mine) by using my phone number, which I had previously associated. This mistake was rectified promptly once I noticed the discrepancy in name and photo. Ever since, I've been unable to regain access to my actual account, and the process of using trusted contacts has been unsuccessful. I am perplexed by the lockout and would greatly appreciate any assistance in resolving this issue.

My Facebook account was hacked. I go by the name Liz Whiler-Magernn on Facebook, but the profile is now in a different language. The hacker changed the cover and profile pictures. When I tried to recover my account using my phone number, [redacted], it redirected me to my son's account under the name Jacob D Whiler. Unfortunately, as I can't understand the language, I don't know the hacker's name. I had over [redacted] friends on that account, and I am unable to retrieve them. Furthermore, I was connected to my late daughter's account under the name Jessica Coulter Memorial Page, but have forgotten the password. I have been using this account for approximately 20 years and would greatly appreciate assistance in regaining access to it.

A few days ago, I received a notification from Facebook alerting me that someone from Utah was attempting to access my account. After confirming it wasn't me, I changed my password. This morning, I used FB messenger to remind people about my upcoming fashion show during Fashion MS Week. Shortly after, I was prompted to verify my identity. I entered my phone number and received a verification code. Following that, I was asked to provide a photo ID. I submitted a video but am now unable to log in. The system indicates I uploaded a photo ID on March 26 that needs verification for security purposes, even though I only sent it this morning around 7 a.m. I'm wondering how long it typically takes to verify and if there's anything else I can do to resolve this issue. Any assistance would be greatly appreciated.

I have been attempting to contact Mark Zuckerberg as a fellow CEO with important matters to discuss. It is crucial that we communicate through a secure channel via phone, text, or email, as reaching out through previous methods has proven to be risky and ineffective. I have innovative ideas for the future of his platform that I believe could be game-changing. There is a specific story from my experience that I need to share with him for potential collaboration or replication. I am open to opportunities to work with him and contribute to the betterment of Facebook and its future. It is imperative that Mark Zuckerberg responds either via messenger or phone call, and I am even willing to meet him in person if necessary. After months of unsuccessful attempts, I hope to finally have a conversation with Mark Zuckerberg to discuss these matters in detail.

My account was hacked, and unauthorized articles and posts have been published that I cannot remove. Despite changing my password through my phone and email, the posts continue to appear. My Facebook account, "Khor Tian Ming" ([redacted]), was compromised by the user "[redacted]" & phone number +[redacted]. I had to create a new email account to address this issue. These unwanted posts were made without my consent, breaching my privacy and damaging my reputation as a swimming coach. This situation has caused undue stress to my friends, relatives, and clients. I have contacted Facebook to deactivate my account, but no action has been taken, leading to more unwanted posts being shared. I have filed a police report and am urgently seeking assistance to delete my Facebook account. Please reach out to me promptly.

I am interested in developing synthetic Facebook profiles that adhere to Facebook's policies. These profiles are intended for training financial professionals in investigating financial crimes through social media. The synthetic users or business pages will solely use stock photos and fake contact details, without interacting with real users. The program will even disclose the list of profiles to Facebook for transparency. Is it possible to proceed while following the rules? I aim to create business pages that impersonate synthetic individuals rather than personal profiles.

I am looking to remove multiple accounts associated with my name, Sheamus Roelle. I wish to disassociate these accounts from my name and do not use Facebook. I have attempted to log in to these accounts to delete them but do not have the necessary email addresses or passwords. I suspect there are four such accounts, and I am eager to have them removed promptly. I am unable to access any Gmail or Facebook accounts to identify which email is linked to each account. Given that I will soon be graduating and these accounts are not beneficial to my professional reputation, I urgently seek assistance in deleting all Facebook accounts registered under Sheamus Roelle. Unfortunately, I lack the login details for any of these accounts to initiate the deletion process myself. Your prompt help in this matter is greatly appreciated. Thank you.

I am in the process of launching my business website, www.theshoppingrabbit.com. Unfortunately, I encountered an issue where Facebook deemed my promotional posts as spam, resulting in the blocking of my website link. I acknowledge the mistake and apologize for not complying with the platform's guidelines. I kindly request assistance in unblocking my website link as it is a secure site that adheres to Facebook's security terms. My team and I have dedicated significant effort to developing this website, and we are eager to continue expanding it with your support. Moving forward, we will exercise greater caution in our postings and promotions to ensure a positive user experience. Your help in unblocking the link would be greatly appreciated as we strive to provide a valuable service to our customers. Thank you for your understanding and anticipated assistance.

Dear Team, I am Sangita Chatterjee at [redacted] and I am unable to log in to my Facebook account. I was prompted to upload my photo, and after doing so, I received an error message saying "you can’t use at this moment." I am confident that I have not violated Facebook's policies by engaging in any unprofessional behavior or sending inappropriate content. I recently started a YouTube channel called "RUSTIC SWINGS" focusing on cooking and lifestyle, and I shared the link with my close friends because I believe Facebook is a great platform for connecting with others. I kindly request that you investigate and resolve this issue promptly, as I have been an active user of this account for a considerable amount of time. It is frustrating that Facebook blocked me without verifying any information or providing an explanation. I urge you to address this matter as quickly as possible as it is hindering my work, which is of great importance to me. I have been experiencing this issue for 2 days now, and it is becoming increasingly inconvenient. Please send any information regarding why my account was blocked to my email address to ensure I can prevent such issues in the future. Thank you for your assistance. Best regards, Sangita Chatterjee

Dear Support, Yesterday, while messaging my friends on Messenger, Facebook prompted me to verify my account using a security code sent to my old mobile number, which I no longer have access to. I am unable to validate my account and retrieve the code. Although I can reset my password, it still requires the verification code sent to +[redacted]4. I urge for assistance in recovering my account as it holds cherished memories. The account was created with [redacted] and [redacted] as the backup email. Attached is my Philippine Social Security ID card for verification purposes, and I am willing to provide additional identification if necessary. Looking forward to your prompt assistance. Best regards, Wanda Nicholson Cruz

I recently changed the password for my account (Lwazi T Zonke) and updated my security settings to receive codes on my phone if logging in from a different browser. The account is linked to my previous work email ([redacted]) that I no longer have access to. I added my phone number ([redacted]) hoping to receive the code via SMS, but it seems they are being sent to my old email. Since I can't retrieve my old emails, I'm stuck. I know my new password, but I'm unable to proceed as I'm not getting the code. Any advice on what I can do to regain access would be appreciated. Thank you.