I set up a Facebook account years ago, but didn't do much with it due to not having muc...

GetHuman-ecoesurf's Hacked or Disabled Accounts issue with Facebook from March 2019

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GetHuman-ecoesurf's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-ecoesurf will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-ecoesurf can let us know if they help or not.
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Before contacting them, items GetHuman-ecoesurf may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-ecoesurf's own words
I set up a Facebook account years ago, but didn't do much with it due to not having much time for it. I hadn't logged in for some time, when I started receiving several "page suggestion" emails from Facebook about ten days ago reflecting content that I would never have any interest in and would never "like". Becoming suspicious that my account had been taken over, I have tried to log in several times, but to no avail. I kept going around in circles...indicating my account was compromised, a code for resetting my password being sent to my email, clicking on the email from Facebook, entering a new password, a popup displaying that my account has been locked and will remain hidden until I complete the process, then another popup stating "we can't currently verify your identity." I am worried that someone has totally stolen my account and would like to have it back, please.

GetHuman-ecoesurf did not yet indicate what Facebook should do to make this right.

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Hacked or Disabled Accounts issue
Reported by GetHuman-ecoesurf
Mar 26th, 2019 - 4 years ago
Not resolved
Seen by 15 customers so far
Similar issue to 404317 others
0 customers following this


GetHuman-ecoesurf started working on this issue
Mar 26th, 2019 10:03pm

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