cancel old account and create a new account as there is a change in the e-mail address i have

GetHuman2598996's customer service issue with Facebook from March 2019

4 views | 404051 similar | 0 following
Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2598996 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman2598996 can let us know if they help or not.
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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman2598996's own words
log into an old account but the e-mail addressed i used is no longer in service. so i wanted to open a new account, but it seems that my old account is still active and i tried to set up a new account* thus facebook assumed I wanted to have two accounts. and that is not the case.....i just want one account, either fix the old one or open a new one. thank you ... a number of years ago I opened a facebook account but seldom used it. when I tried to log on I was asked for my password which I had forgotten and the e-mail I used was no longer available (*****@***.com). I tried to get a new account and was "disabled" by your computer several times. Please cancel my old account and allow me to open a new account with my new e-mail (I*****@***.com). thank you very much, Irene Taparauskas.
frustrated 'cause I am getting nowhere
..i just want one account, either fix the old one or open a new one. thank you
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Facebook

Customer service issue
Reported by GetHuman2598996
Mar 26th, 2019 - 2 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 404051 others
0 customers following this

Timeline

GetHuman2598996 started working on this issue
Mar 26th, 2019 7:19pm

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