cancel old account and create a new account as there is a change in the e-mail address i have

GetHuman2598996's customer service issue with Facebook from March 2019

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The issue in GetHuman2598996's own words
log into an old account but the e-mail addressed i used is no longer in service. so i wanted to open a new account, but it seems that my old account is still active and i tried to set up a new account* thus facebook assumed I wanted to have two accounts. and that is not the case.....i just want one account, either fix the old one or open a new one. thank you ... a number of years ago I opened a facebook account but seldom used it. when I tried to log on I was asked for my password which I had forgotten and the e-mail I used was no longer available (*****@***.com). I tried to get a new account and was "disabled" by your computer several times. Please cancel my old account and allow me to open a new account with my new e-mail (I*****@***.com). thank you very much, Irene Taparauskas.
frustrated 'cause I am getting nowhere
..i just want one account, either fix the old one or open a new one. thank you
I have an issue with Facebook too
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Facebook

Customer service issue
Reported by GetHuman2598996
Mar 26th, 2019 - a mon ago
I have an issue with Facebook too
Not resolved
Seen by 3 customers so far
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GetHuman2598996 started working on this issue
Mar 26th 7:19pm