The BIG shut down.. Shut me down ! Locked out of my own account(s)

GetHuman-mlbgirl's customer service issue with Facebook from March 2019

Help with my Facebook issue
The issue in GetHuman-mlbgirl's own words
Login to my personal accounts ... Can’t login to my Facebook account or my messenger account due to the fact..*I’m Not receiving the sms * digit security code after I enter my login information.. a *prompt pops up once I enter my correct login email and password- I am then taken to a screen awaiting * digits, per the prompt following entering my login credentials I am to *enter code that was sent to my phone on said screen.* I never received my codes. I used to receive them but have not since *******.
Prior to ******* I did receive security codes via sms
Sending me the sms that contains my * digit security code ! Or by sending my code another way, giving me a one time * digit security code via phone call. Or ??
Reset my password buuuut couldn’t login once again due to not receiving * digit security code sms.
How GetHuman-mlbgirl fixed the problem
Not sure how honestly.. i downloaded a different web browser and attempted to login once again and was able to. Doing this I was sent my sms code !
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Customer service issue
Reported by GetHuman-mlbgirl
Mar 16th, 2019 - 2 years ago
Fixed
GetHuman-mlbgirl shared how to fix
Seen by 14 customers so far
Similar issue to 383352 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-mlbgirl started working on this issue
Mar 16th, 2019 3:32am
GetHuman-mlbgirl confirmed the issue is fixed. Hooray!
Mar 16th, 2019 4:09am