Dear,*The account I registered with my current email******@***.com* has not been used f...
GetHuman2458943's customer service issue with Facebook from March 2019
Help with my Facebook issue
GetHuman2458943's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2458943 will want to follow the link below to head to their help center. We will check on GetHuman2458943 later to make sure it's all set or try to help escalate.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman2458943 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman2458943's own words
Dear,*The account I registered with my current email******@***.com* has not been used for a long time. Recently, I found that my account could not log in normally after logging in. I need to verify with my friends to activate the login.*But none of the five friends the system gave me was on facebook anymore, and I could no longer get in touch with them. In the QA page said, if the friends cannot be contacted, you can click the "edit" button on the page to replace the list of five friends given by the system. But in practice, there is no "edit" button on the page.*The second way of security verification is to submit personal id photos online. However, no matter how I upload the photos, I am always prompted with failure in the end. I have uploaded my id photos, passport, driver's license, business card.*Please help me find my account bake, this is my main account. I have used this account for many years, and now I still hope to keep in touch with my friends.*Thanks very much! Waiting for your replay.
GetHuman2458943 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman2458943 fixed the problem
We are waiting for GetHuman2458943 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.