Hello,**I recently purchased a new iPhone and thought I had all of my passwords backed...
GetHuman-lisalyk's customer service issue with Facebook from March 2019
Help with my Facebook issue
First: share to improve GetHuman-lisalyk's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-lisalyk's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-lisalyk will want to follow the link below to head to their help center. We will check on GetHuman-lisalyk later to make sure it's all set or try to help escalate.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman-lisalyk may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-lisalyk's own words
Hello,**I recently purchased a new iPhone and thought I had all of my passwords backed up. When I went to log on to Facebook, I could not remember my password. I went to retrieve my password, and realized that the email that was on my account (*****@***.com) had been canceled a few years back and I do not have access to it. I went through the steps and sent in a picture of my drivers license. I did receive an email to reset it, but when I put in a new password, the screen just froze. It will not let me in again. **after doing this, I realized there was another FB account with my name, Lisa Lykken- I deleted that account. The account I want to access is Lisa Sheehan-Lykken. This is the account I have been using for many years...…. Please help
GetHuman-lisalyk did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-lisalyk fixed the problem
We are waiting for GetHuman-lisalyk to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.