Hello**I'm from Belgium, currently living in Vietnam. Today I linked a cell phone numbe...

GetHuman-evadem's customer service issue with Facebook from March 2019

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The issue in GetHuman-evadem's own words
Hello**I'm from Belgium, currently living in Vietnam. Today I linked a cell phone number to my Facebook account, but by accident I linked the account to my Vietnamese number in stead of my Belgian one. When I wanted to change this number, somehow my account got blocked.**FIRST PAGE:*I cannot enter my account and when I try to log in, I get directed to a webpage saying: " you started to secure your account on Wednesday March *th at *h** by clicking on a link we sent you via email. To secure your account, you have to confirm your identity and change your password".*SECOND PAGE:*The next page asks me "How do you want to confirm your identity?" and there is only one option: "Confirm your identity via another telephone or computer".*THIRD PAGE:*The next page says: Confirm your identity to via a phone or computer that you previously used to continue. It shows my computer and my cell phone below, but I can't click on anything, so I just click on "Get on" and then a red warning pops up :"Login was not approved".**Somewhere along the way of looking for a solution I changed my password, because Facebook was telling me I had to change it. But afterwards I was directed to the page above. I got a confirming email from facebook saying I had succesfully changed my password.**There is nothing I can do. I tried filling in a form on the Facebook Help Center when your account is accidentally closed down. But when I want to submit the form, which asks for my name (first name: Eva, surname: De Mits) and identification as JPEG (scan of identity card), a pop-up says I have entered something incorrect. I am sure I have entered the correct information as asked.***Please help me get unblocked from my Facebook account.**Kind regards*Eva De Mits

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Facebook

Customer service issue
Reported by GetHuman-evadem
Mar 6th, 2019 - 2 years ago
Not resolved
Seen by 52 customers so far
Similar issue to 363433 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-evadem started working on this issue
Mar 6th, 2019 4:36am
GetHuman-evadem shared this issue with others over email
Mar 6th, 2019 4:38am