Hello**I'm from Belgium, currently living in Vietnam. Today I linked a cell phone numbe...
GetHuman-evadem's customer service issue with Facebook from March 2019
52 views | 363433 similar | 0 following
Help with my Facebook issue
GetHuman-evadem's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-evadem will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-evadem can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Facebook has better answers for you: Facebook Help Center
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
The issue in GetHuman-evadem's own words
Hello**I'm from Belgium, currently living in Vietnam. Today I linked a cell phone number to my Facebook account, but by accident I linked the account to my Vietnamese number in stead of my Belgian one. When I wanted to change this number, somehow my account got blocked.**FIRST PAGE:*I cannot enter my account and when I try to log in, I get directed to a webpage saying: " you started to secure your account on Wednesday March *th at *h** by clicking on a link we sent you via email. To secure your account, you have to confirm your identity and change your password".*SECOND PAGE:*The next page asks me "How do you want to confirm your identity?" and there is only one option: "Confirm your identity via another telephone or computer".*THIRD PAGE:*The next page says: Confirm your identity to via a phone or computer that you previously used to continue. It shows my computer and my cell phone below, but I can't click on anything, so I just click on "Get on" and then a red warning pops up :"Login was not approved".**Somewhere along the way of looking for a solution I changed my password, because Facebook was telling me I had to change it. But afterwards I was directed to the page above. I got a confirming email from facebook saying I had succesfully changed my password.**There is nothing I can do. I tried filling in a form on the Facebook Help Center when your account is accidentally closed down. But when I want to submit the form, which asks for my name (first name: Eva, surname: De Mits) and identification as JPEG (scan of identity card), a pop-up says I have entered something incorrect. I am sure I have entered the correct information as asked.***Please help me get unblocked from my Facebook account.**Kind regards*Eva De Mits
GetHuman-evadem did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-evadem fixed the problem
We are waiting for GetHuman-evadem to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.