Hello:*My name is Xiaochang Wen, My facebook account name Kelvin Won. Login email is K...

GetHuman-kelvin_b's customer service issue with Facebook from February 2019

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The issue in GetHuman-kelvin_b's own words
Hello:*My name is Xiaochang Wen, My facebook account name Kelvin Won. Login email is K*****@***.com Somebody hacked my account on **********, * AM who change my password, and hacked my login email. So that I cant reset the password by email. I was realized on **********, around *-*am. I used this account since **** to present. it has a lot of my memory, such as the picture of my traveling, special event, birthday celebration, and all my child picture, etc..........**I don't know what information I need to provide that can prove I own this account. Please let me know. And I No longer have access to logging email *****@***.com. Use this address to send me messages about recovering my account. and I believe that facebook always ensures the security of the user. I really want my account can be recovering that I can get back my son's pictures. they are very very Valuable for me.
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Customer service issue
Reported by GetHuman-kelvin_b
Feb 28th, 2019 - 3 mons ago
I have an issue with Facebook too
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Seen by 1 customer so far
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GetHuman-kelvin_b started working on this issue
Feb 28th 1:27am