I am writing to report a product listed by Shannon Carlyle for "GE Profile White Fridge...
GetHuman-acstelli's customer service issue with Facebook from February 2019
Help with my Facebook issue
First: share to improve GetHuman-acstelli's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-acstelli's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-acstelli will want to follow the link below to head to their help center. We will check on GetHuman-acstelli later to make sure it's all set or try to help escalate.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman-acstelli may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-acstelli's own words
I am writing to report a product listed by Shannon Carlyle for "GE Profile White Fridge with Warranty." I purchased this for $*** in December and Shannon's business, TV & Appliance of Sanford, NC delivered it to our home for an additional $**. Although advertised as in "excellent" condition, the fridge cannot maintain a temperature over ** degrees and the water system leaks. I have called and texted many times looking for a repair of replacement per the warranty, but here we are *.* months later and I have spent $*** for a fridge that does not work. I have had many promises of delivery of a new fridge or of a repair with the required parts, but now I meet voicemail boxes that are full or not set up, no solution in sight. I would like my money refunded and this seller blocked as a protection to other buyers.
GetHuman-acstelli did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-acstelli fixed the problem
We are waiting for GetHuman-acstelli to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.