Good day.**My issue is that I want to deactivate an old Facebook account of which I hav...
GetHuman-njabulon's customer service issue with Facebook from February 2019
Help with my Facebook issue
How did GetHuman-njabulon do it?
Waiting to hear how GetHuman-njabulon fixed the problem to share with other customers.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
The issue in GetHuman-njabulon's own words
Good day.**My issue is that I want to deactivate an old Facebook account of which I have forgotten the password for. Problem is that I have forgotten my password and the cellphone number*sim I used to register that Facebook has been lost. Unfortunately I also can't do a sim swap (its been lost for sometime now). As you know in order to reset a password you guys send us your clients a * digit number. Now that * digit number gets sent to the old number which I currently don't have.**How to resolve it**I would like to know if you guys can possibly logon to my Facebook account on your side and change that number into my email so that when the * digit number is sent it goes straight to my email and hence I can reset my password and have access to my account and deactivate it.**Old Facebook credentials:*Facebook Name: Njabulo Nhlakanipho Shezi*Number: *** *** ******If you can be able to assist me please input this email as the new contact detail* *****@***.com or my number **************Your response will be highly appreciated.
GetHuman-njabulon did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-njabulon fixed the problem
We are waiting for GetHuman-njabulon to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Facebook customer problems.