Good day.**My issue is that I want to deactivate an old Facebook account of which I hav...

GetHuman-njabulon's customer service issue with Facebook from February 2019

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The issue in GetHuman-njabulon's own words
Good day.**My issue is that I want to deactivate an old Facebook account of which I have forgotten the password for. Problem is that I have forgotten my password and the cellphone number*sim I used to register that Facebook has been lost. Unfortunately I also can't do a sim swap (its been lost for sometime now). As you know in order to reset a password you guys send us your clients a * digit number. Now that * digit number gets sent to the old number which I currently don't have.**How to resolve it**I would like to know if you guys can possibly logon to my Facebook account on your side and change that number into my email so that when the * digit number is sent it goes straight to my email and hence I can reset my password and have access to my account and deactivate it.**Old Facebook credentials:*Facebook Name: Njabulo Nhlakanipho Shezi*Number: *** *** ******If you can be able to assist me please input this email as the new contact detail* *****@***.com or my number **************Your response will be highly appreciated.
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Customer service issue
Reported by GetHuman-njabulon
Feb 18th, 2019 - 8 mons ago
I have an issue with Facebook too
Seen by 6 customers so far
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman-njabulon started working on this issue
Feb 18th 8:16am
GetHuman-njabulon confirmed the issue is fixed. Hooray!
Feb 18th 8:29am