Ok so I had my fb name as something other than whats on my ID. Facebook locked me out o...

GetHuman2211256's customer service issue with Facebook from February 2019

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The issue in GetHuman2211256's own words
Ok so I had my fb name as something other than whats on my ID. Facebook locked me out of my account and wants me to verify my identity by sending a pick of my ID which i have no issues with and sent them a picture of it. My problem is that the email address i originally started my facebook account under, is a windows live email that i havenet had access to in years as i use gmail now. The email *****@***.com that i cant access which i use to log into facebook is the one they would be emailing me back about my identity verification so i can log back in. But i cant get into that email to check it thus preventing me from being able to finish the identity verification and log back. Im sure there has to be a way around that. I can give whatever info needed to get me back in. Please tell me there is something that can be done....
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Customer service issue
Reported by GetHuman2211256
Feb 15th, 2019 - 8 mons ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 334392 others
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GetHuman2211256 started working on this issue
Feb 15th 1:45am