CHANGED SOMEONE ELSE'S PASSWORD AND ADDED MY MOBILE NUMBER, UNKNOWINGLY, AND AFTER LOGGING IN REALIZED IT WAS NOT MY ACCOUNT. I AM ON MY PHONE AND DONT KNOW THIS PERSON OR HOW THIS HAPPENED?? PLEASE, IN A TIMELY MATTER LET ME KNOW WHAT NEEDS TO BE DONE TO FIX THIS THIS PROBLEM.

GetHuman2100626's customer service issue with Facebook from February 2019

6 views | 318705 similar | 0 following
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The issue in GetHuman2100626's own words
Log in but rerouted to change PASSWORD and then asked to add my new number to account. After doing so and logging in I realized that this wasn't my Messenger account??!?! Please help me REMOVE my number from this unknown persons account ASAP and also keep in mind that they are now locked out of there account because of PASSWORD change. ... I tried logging into my account on my mobile device but was linked to change my password and add my new number AFTER CHANGING PASSWORD AND ADDING MY NEW PHONE NUMBER I LOGGED INTO MESSANGER AND NOTICED THAT THIS WASNT MY ACCOUNT AND I DONT KNOW WHO THE PERSON IS??? I TRIED TO TAKE MY NUMBER OFF OF THEIR ACCOUNT BUT WASNT ABLE TO REMOVE PRIMARY CONTACT NUMBER??? IDK HOW TO TAKE MY NUMBER OFF OF THIS PERSON'S ACCOUNT OR HOW TO RESET THEIR PASSWORD BECAUSE IM SURE THEY ARE NOW UNABLE TO GET INTO THEIR ACCOUNT AND MY MOBILE NUMBER IS THEIR ONLY CONTACT??? PLEASE HELP ASAP, THIS IS ONE OF MY MAIN SOURCES OF CONTACT. THANK YOU FOR YOUR TIME AND ASSISTANCE WITH THIS MATTER. MY EMAIL: *****@***.com , *****@***.com. My mobile number us (***)***-****. My old cellular number (***)***-****. My OLD EMAIL account (WHICH IS TIED TO MY LOST FACEBOOK ACCOUNT)I am unable to get into which is why I created this new Facebook) *****@***.com. If that helps at all with "my" account. Again, thank you for your time and promptness.
I do not want my number TIED to someone else's account and that they are now probably logged out.
My mobile number (***)***-**** taken off of someone elses account ASAP.
Just the simple fact that I EVEN created another account AFTER being locked out of a previous account and requesting HELP that NEVER came. I lost a lot of pictures of family who are now deceased because of not receiving ASSISTANCE.
YES.
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Facebook

MESSANGER
Customer service issue
Reported by GetHuman2100626
Feb 2nd, 2019 - 3 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 318705 others
0 customers following this

Timeline

GetHuman2100626 started working on this issue
Feb 2nd, 2019 7:24pm