Facebook Customer Service Issues

Hello, my name is Bill Bill, and I work as the sound guy for the Australian Bushmans Camp Draft and Rodeo Association (ABCRA). I am reaching out to address a concerning issue regarding a Facebook page that I believe promotes hate speech and cyberbullying. The page in question is targeting one of the announcers from the ABCRA junior National Finals Rodeo, along with his family, girlfriend, and business. This behavior is especially distressing as the event was dedicated to raising awareness for the "Do It For Dolly" foundation, honoring a teenage girl who tragically took her life due to cyberbullying. The Facebook page, under the name "Aspen Faye," has been reported multiple times, yet it remains active, showcasing relentless bullying and stalking behavior. It is alarming that such harmful actions are allowed to persist on social media platforms like Facebook. As a parent and grandparent, I am deeply troubled by the potential impact of such online harassment on younger generations. I urge Facebook to reassess this page promptly and take necessary actions to combat online bullying. I have personal experience with the devastating effects of bullying, having lost friends to suicide as a result. It is crucial to address these issues proactively to prevent further harm. I implore Facebook to acknowledge the seriousness of this matter and take appropriate steps to remove this hate page. Thank you for your attention to this important issue. Kind regards, Bill Bill

Hello, my name is Arlindo Willis Cruz. I purchased a back brace from an online store, and they immediately charged the correct amount on October 26th. They later realized they overcharged me by $2 and issued a refund on October 29th. The tracking number for my order is LT [redacted] CN, and the transaction number is 6K [redacted] MF [redacted]. My package seems to be stuck in China since the 26th of January, and it has not been delivered yet. I discovered that the merchandise was coming from China only after checking the tracking number, as it was not mentioned in the advertisement on Facebook. It has been three months now, and the item has not left China. I am very dissatisfied with this situation and expect better service from the company. It's important to vet the sellers on your website to ensure they are trustworthy. If needed, please reach out to me at [redacted] or email me at [redacted]. Thank you.

I have repeatedly faced suspensions on Facebook without any wrongdoing on my part. It seems to happen whenever I share certain content. After being penalized for various posts, I recently created a new account. However, the display of images on the new account has been glitchy. I was contacted by someone claiming to be from Facebook, stating my account was hacked and asking me to buy Google Play cards to rectify the situation. They requested multiple cards, which I couldn't afford. They assured me that Facebook would reimburse me, but it all seems suspicious to me. As a retired individual on a limited budget, I feel uncertain about this situation and would appreciate some clarity on whether this is a scam or a legitimate issue.

Facebook recently lost a privacy case in Europe, and HSBC is freezing accounts for not disclosing worldwide assets. A law firm possibly made a deal involving US government information to lessen fines related to Mexican drug cartels. I am willing to share information about Facebook for selective prosecution as I have all the details documented. --- Subject: HSBC Bank Plc Dear Mr. Lanza, Thank you for your email concerning the recent issues. Regarding HSBC's Safeguard initiative, we request customers' global asset details to understand their financial situation and meet regulations. The Safeguard process is standard for all HSBC branches globally and should be completed to prevent further restrictions. --- Subject: Your complaint about HSBC Bank plc Dear Mr. and Mrs. Lanza, Thank you for reaching out to the Ombudsman, and they are unable to intervene in the situation with HSBC. HSBC's role is not that of an intelligence agency or tax collector, despite recent developments.

I recently purchased a 50-inch smart TV from Facebook Marketplace, and unfortunately, upon getting it home, I discovered it has a broken screen and is actually a 43-inch TV. The seller blocked me after I contacted them, and upon researching, I found out it was a fake profile used for the scam. I am disappointed by the lack of accountability on Facebook Marketplace and the prevalence of dishonest individuals on the platform. I work hard for my money and cannot afford to be scammed in this manner. I believe Facebook Marketplace should take responsibility for these fraudulent activities and ensure that buyers are protected. I hope for a resolution to this situation and appreciate any assistance you can provide. Thank you.

Hello Facebook, I'm Mary Ikokwu from Nigeria. I have my personal page under the name Mary Ikokwu(née Johnson). I recently started an online business on Instagram called Shoptions at the end of last year. When trying to connect my Instagram to Facebook for ads, I faced difficulties. I created a new account named Shoptions for my business and linked it to Instagram for ads. Initially, I didn't have a profile picture on my page as I wasn't planning to use Facebook for the business. When I later tried to update my account for business expansion, I encountered an issue with the profile picture as I first used the business logo and then my own face. Subsequently, I realized my account was disabled and I couldn't log in to run ads. Despite contacting the help center and providing my ID, the issue persists, impacting my business. Your assistance in resolving this matter is greatly appreciated as I need to promote and sell my products effectively. Thank you.

Subject: Assistance Needed for Setting Up Facebook Account Dear Team, I am reaching out for assistance concerning my boss, Tom Robinson, who has been facing challenges setting up his Facebook account. Despite our efforts, we have encountered ongoing issues with account deactivation. It appears that there might be two separate accounts created using his cell phone [redacted] and email [redacted] for verification. Mr. Robinson has uploaded his photo and driver's license to verify his identity. His intention is to use Facebook Marketplace, and we are keen to resolve this matter promptly. I have been supporting Mr. Robinson in this matter without success. He has attempted to access his account on various devices including his iPhone, iPad, and work computer. We are uncertain if this has triggered the account deactivation. Any assistance you can provide on this matter would be greatly appreciated. Your guidance in resolving this issue would be invaluable. Sincerely, Jamie L. DeRosa Payroll Manager T.A. Robinson Asphalt Paving, Inc. [redacted]-C McLaughlin Run Road Pittsburgh, PA [redacted] Phone: [redacted], Ext. [redacted] Fax: [redacted] www.tarobinson.com

Hello, For the past few days, my Facebook account (Basenzi Rmeity) has been hacked. I reached out to Facebook and provided them with a photo of my ID as requested. They then advised me to use a new email and sent a confirmation email to ([redacted]) to verify my identity. However, when I tried to reset my password using the link provided, I received an error message stating I had attempted it too many times and to try again later. I suspect this could be due to the hacker changing the email associated with the account and using automated bots to continuously reset the password. I suggested to the agent to remove the unauthorized email address (starting with "f" and ending with "h") to stop the hacker's attempts. I also still have access to the mobile number linked to the account. My account is currently not visible on Facebook, possibly deactivated by the hacker or reported by friends after the hack. Urgent action is needed to prevent losing my account permanently. Awaiting your response, Regards

I'm having trouble accessing my Facebook account under the name Kimberly M. from Lockport, NY. I haven't been able to log in for over 2 years, and the last time I changed my password was in December [redacted] or January [redacted]. It seems like my account may have been hacked as I can't answer the security questions or identify my friends in the pictures. My Yahoo account [redacted] is closed, my old phone number linked to the account [redacted] is no longer in use, and I can't access my recovery email. I've tried sending my ID documents with no success. I want to either recover or delete my account as it feels unsafe that it's accessible to everyone. I'm looking for guidance on what steps to take next as my account settings seem to have been altered. I can provide my last known password and my current phone number is [redacted]. Thank you for your help.

I'm attempting to create a gift for my significant other. Yesterday, I was researching materials and emailing them to myself. As I can't recall the password for my previous account, I had to create a new one. The password is on my other phone, which unfortunately is running out of battery. Despite my efforts to forward the material, none of it was successful. Today, when I tried resending it to my old self to complete the project before my phone dies, I received a message stating I cannot start new conversations. I believe it's due to me spending the entire day sending material to myself. Though I understand the need for rules, I haven't violated any. I'm unable to retrieve items from my old account soon to be inaccessible from my new account, and I'm uncertain why. I don't have my email on hand because I've been in this situation before and tend to forget my passwords and email addresses. It's frustrating to deal with the level of strictness imposed. Losing my account is distressing, and the inability to speak to a human representative to rectify this matter is disheartening. I've been informed that I might not be able to recover it, resulting in losing numerous pictures and memories. Could there be a way to assist users in retrieving their data more seamlessly? My phone number linked to the account is no longer in use, depriving me of any calls and potentially leading to losing access. The restrictions and difficulties faced are bothersome. Having put in the effort yesterday on the project only to have none of it delivered, having to redo everything differently today, and being prohibited from sending items to myself is exasperating. It's discouraging that resolving these issues seems challenging on a platform that was presumably well-designed.

Good evening, I am from Erbil, Kurdistan, Iraq. I have had a Facebook account since [redacted] under the username Ebo Show. I have [redacted] followers and my friends on the platform include individuals like Haryad Haryad, Yusuf Khald, Rashad Mamand, Hawre Karim, and Bewar Fatah. Two weeks ago, my account was hacked, and I lost access to it as the password was changed. After the hacker threatened to post a photo of me with my girlfriend, I tried unsuccessfully to recover the account. I am concerned about the cultural implications of the photo being shared. Despite the hacker's demand for an internet card in exchange for returning my account, I chose not to comply out of fear. My friends reported the account, and it has been disabled. Unfortunately, I am also unable to access my linked Instagram account. I have submitted my passport photo and other details to Facebook to verify ownership of the account and am hopeful for their assistance in reclaiming it. Thank you for your attention to my situation.

I recently created a new Facebook account for my brand but ran into an issue. After setting it up as private, I was asked to verify my identity with a photo. Now I'm stuck with a message saying my account is under review and I can't access it. I used a name from a previously disabled account, which worries me. I'm in a hurry to launch my business with this account linked to my new business email. I hope Facebook can help me regain access as everything is legitimate, and I need this for my business.

Hello, I am requesting the deletion of my Facebook account linked to the email [redacted] Despite not using the account for years, I am bombarded with emails daily regarding my account's activities. I suspect that it has been compromised as I don't recognize the people on my friends list. Unfortunately, I can't deactivate the account myself because I can't match the contact photo to a supposed friend's name. Since I made the account at a young age and used a different name, I am unable to provide an ID to verify ownership. The account seems to have been tampered with as there are numerous messages and friend requests waiting, none of which are mine. Could you please assist me in deleting this account? Thank you, Vivi

Dear Facebook Support Team, I have been reaching out since September regarding an urgent matter. My real estate business page, Brett Hull Homes, has been unfairly targeted by a former client named Greg Mick. Following a legal dispute, Mr. Mick made false and damaging statements about me on various online platforms, including my Facebook page. Despite my efforts to address this issue, the harmful comments remain visible, affecting my business reputation and online rating. I kindly request that these defamatory statements be promptly removed, and my business page rating corrected. Your assistance in resolving this matter would be greatly appreciated. If necessary, I will pursue legal action against Mr. Mick and his wife for defamation. Thank you for your attention to this important issue. Best regards, Brett Hull Homes

My account was locked out after an accusation of identity theft by [redacted] Despite providing multiple proofs like my driver's license, social security card, high school diploma, and personal photos, the account remains disabled. Address verification at [redacted] NW Locust Street, Oakgrove, Mo [redacted], USA has been provided. My emails are [redacted] and [redacted] I am deeply frustrated by the lack of response and plan to take legal action if the issue is not resolved by 5 pm CST tomorrow. A formal apology is expected, or I will escalate the matter to the media, local authorities, FCC, and the Better Business Bureau. Tim Fox from Oakgrove, Mo. Contact: [redacted] and [redacted].

Regarding the Hartland Women's Club Facebook account issue, our organization is facing trouble with accessing the account due to lack of login information from a former member. As the club's secretary, I have attempted to reach out to past members for assistance, but to no avail. The outdated login credentials are hindering our charitable efforts, particularly our fundraising bazaar, where we aim to support various causes through our events. Unfortunately, the page cannot be updated or managed effectively without the necessary login details. I am reaching out for assistance in either recovering the account for fresh use or deleting the old account to start afresh. Your support in resolving this matter would be greatly appreciated. Please reach out if you require any additional information from our end. Thank you for your anticipated support. Helen D.

I was recently muted for 7 days on this platform and feel it was unjust. I use my account for connecting with friends, entertainment, and business purposes. The incident occurred when I shared a post in a group related to a humorous reference to the number of likes/shares approaching 69. I was unaware that the original post contained hateful content. Rather than receiving a warning or having the post removed, I was immediately muted. I tried to appeal but received no response. I rely on this account for business and am seeking assistance on a separate platform to rectify this issue. I hope my account can be reinstated as this was an unintentional mistake on my part.

Hello, my name is Diosa Pacheco and my Facebook name is Diosa Mila. I have an issue with a person named Stephanie Waters Samuelson. She is accusing me of harassing her, which is not true. She has a restraining order against me, and she is trying to get me arrested. This all started when my husband and I separated in [redacted], and 8 months later Stephanie Waters Samuelson and David Pacheco had a relationship. Since then, Stephanie started texting me, posting insults and bullying on her Facebook, including pictures of my kids to hurt me. She even shared personal details between David, me, and my 2 children. Two months ago, she took me to court, but she couldn't prove anything. She requested a restraining order, which was granted for 90 days. I want help from Facebook because this is affecting me greatly. I fear she may create a fake account in my name to further accuse me. I've reported her actions to Facebook, but they have not taken any action. I'm reaching out for your help to stop Stephanie's behavior. Thank you.

I suspect that my hair braiding service posts are being sabotaged and unfairly flagged on Facebook. Despite complying with all policies, my posts are consistently blocked from news feeds and sent for review unjustly. I believe that certain individuals are purposely reporting my posts to hinder my business growth, and that the support team is not thoroughly reviewing these reports. I request a thorough investigation to identify those behind these unjust reports and to ensure fair treatment of my ads. A platform like Facebook should be open to all who adhere to its policies, without being targeted by bullies or disgruntled individuals. I have been a law-abiding Facebook user for years and do not deserve this unfair treatment. Thank you for your attention to this matter.

Yesterday, on February 1, [redacted], a customer service representative at Facebook asked me to answer four questions that caused my account to be removed. Now, each time I try to log in, I am asked for an SPMS number. This happened on Friday around 2:30 PM, right before Jason, who was very helpful. The woman's name is Wilfrida or Wilmina. I need to know why she guided me to answer questions that led to the deletion of my account. My name is Patricia Duthiers. You can contact me in the early mornings between 9 AM and 11 AM at [redacted]. I am puzzled as to why she removed the Facebook logo and took actions that blocked my access. I did not authorize her to do this. She misled and deceived me. This feels like a deliberate and calculated deception. I never asked her to do any of these actions. Why did she do this to me?