Hi,**I’d like to request you to delete my account on Facebook. I created an account a f...

GetHuman2087131's customer service issue with Facebook from January 2019

2 views | 316327 similar | 0 following
Help with my Facebook issue
GetHuman2087131's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2087131 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman2087131 can let us know if they help or not.
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The issue in GetHuman2087131's own words
Hi,**I’d like to request you to delete my account on Facebook. I created an account a few years back, I used my email to sign up with it and haven’t used it in years, however, for some reason, I receive a flood of emails daily about my Facebook account, telling me about people on my friends list, their timelines, their new updates etc. I never added anyone as a friend on my account and I do not recognise anyone that I’m receiving emails about. This has led me to believe my account has been hacked.**I cannot log in to my account and deactivate it myself because in order to do so, Facebook requires me to match the contact photo to the name of someone that I apparently “know” on Facebook. I do not know any of these people, so I fail the test every time and cannot get into my account.**I cannot provide a piece of ID to prove that the account is mine because it is not my real name. I created the account when I was around **, not wanting to give up personal information at that age and not realising that I had to use my real name. I have nothing to prove that the account belongs to me except this email address at which I receive a multitude of emails from Facebook daily.**It’s very disconcerting to think that someone else has been able to access my Facebook account, I’d like to ask you to please delete the account linked to the email *****@***.com (the one I am writing to you from).**My account has been hacked by another person for sure, as it says I have ** messages waiting, *** friend requests etc. but I have never used my account since about ****. I did not set the image of the person in the profile picture and it is certainly not me.**I would be grateful if you could please delete the account.**Many thanks,*Vivi

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Facebook

Customer service issue
Reported by GetHuman2087131
Jan 31st, 2019 - 3 years ago
Fixed
Seen by 2 customers so far
Similar issue to 316327 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman2087131 started working on this issue
Jan 31st, 2019 11:28pm
GetHuman2087131 indicated the issue is not fixed yet.
Jan 31st, 2019 11:30pm

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