I cannot get into my Facebook account Kimberly Mullaney from Lockport ny . I couldn't g...

GetHuman-alanabet's customer service issue with Facebook from January 2019

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The issue in GetHuman-alanabet's own words
I cannot get into my Facebook account Kimberly Mullaney from Lockport ny . I couldn't get into my account in over* years the last time I changed my password was in dec **** or Jan ****. I don't know what happened if I was hacked into I couldn't retrieve my account it wouldn't link safety questions and pics of friends my yahoo account is closed K*****@***.com and my old phone number attached to account ***-***-****. And recovery email is no longer assessible id like to get into this account I tried sending my drivers license and passport info with no results what is next step I don't understand after all this time why didn't my account close down my Facebook is not on private and everyone can access my account which I don't feel safe about. I would like to get into my account or delete it because I can't access my own account. Why isn't there more support regarding this kind of stuff. What is my next step I don't know how to help from friends it doesn't make sense . I know my last password before I changed it but it seems that my secure setting got changed can you help me Kimberly D. Mullaney*Lockport, NY my Facebook page has me and my beautiful mom together and my nieces and sisters in law as backdrop photo. I need help recovering my account. My immediate Brothers on my Facebook are Timothy Mullaney ,Gregory mullaney, my phone number is changed and is ***-***-****.* thank you !

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Customer service issue
Reported by GetHuman-alanabet
Jan 31st, 2019 - 4 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 315983 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License


GetHuman-alanabet started working on this issue
Jan 31st, 2019 7:02pm