Account disabled without reason. No response to the ID I submitted.
GetHuman1986265's customer service issue with Facebook from January 2019
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1986265's own words
I was trying to log on to my account to monitor the progress of my ad campaign and see if I had any new likes or shares. I also intended to post about the launch of my new yoga studio today. ... I, Laura Cherry (*****@***.com), recently created a Facebook account in order to make a page to promote my new business, AUM Yoga. I set up my personal profile and my business page and began paying for advertisements, $***day. Today, on the *launch day* of my business, Facebook disabled my account. I sent in a photo of my driver's license more than ** hours ago and have heard nothing in return. My business page is blocked to others, I cannot get help from anyone at Facebook, and I have no idea what has happened to my advertising campaign, which is supposed to run indefinitely. This ruined the grand opening of my business, as no one was able to access the links to book classes. I am a genuine non-robot yoga teacher starting a pop-up to foster more spirituality and connection in this world. Please help me do this. Respond to my ID submission promptly, and if I have violated ant Terms unknowingly, I will happily remedy the issues.
This was the grand opening of my business, and I am paying for an advertising campaign. Now I am nauseated that Facebook has my credit card information because I have no control over my disabled account. Today was ruined because people were unable to reach the link to book classes. What an utter disappointment. I am a genuine, recently-certified yoga teacher launching a new endeavor that is very personal to me. I have a psychiatric disability and for the first time feel like I can build a career from something that keeps me healthy. I'm heartbroken that my posts and messages could not be shared, and that all the effort I put into this campaign was for nothing.
Please reinstate my Facebook account and business page. Examine the ID I sent in, and finish your verification. Time is of the essence for me. You only get to launch a business once. If there has been any violation, please inform me clearly about what it is so I can make amends. I find it unacceptable that I was not informed why my account was disabled, and instead just given vague language about "violations" which is not helpful at all. Considering I am a *paying customer* of Facebook, I expect to be communicated with in a reasonable, adult-like manner, and informed about what happens to my ongoing ad campaign, my credit card information on file, etc. In this instance, I think compensation for the small amount of money I spent on ads thus far would be courteous. If this does not get resolved, I will never use Facebook for advertising again.
I was on Facebook as Laura Himel from ****-****. I was a honest user with no incidents ever. I left Facebook and all social media because of how it worsened my mental health in ****. I returned to Facebook a few weeks ago as Laura Cherry (my married name) in order to promote my new business. I am utterly confused about why my account has been disabled. I am a peaceful person who would never post something abusive or inappropriate. My entire reason for creating this business is to bring more unity to the world.
I have sent in my ID and am now powerless until I get a response from Facebook. Considering I cannot contact Facebook directly and speak to a human being, this whole situation is rather sickening.
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