So I decide I wan't to make an instagram account because all my friends always want to...

GetHuman-easternh's customer service issue with Facebook from January 2019

6 views | 289596 similar | 0 following
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-easternh will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-easternh can let us know if they help or not.
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The issue in GetHuman-easternh's own words
So I decide I wan't to make an instagram account because all my friends always want to send me stuff from the app but sense I don't have it they can't. I make a new email for the account because I don't want my other email to get instagram spam, and I create the account. I thought up some names that took me a few hours to come up with so I don't want to just make a new account. So after I click create account or whatever and the account just doesn't work, it says someone else has the name and someone else is using the email I just made. I just assume I already accidentally made the account so I go to the sign in page and sure enough, my account I just made was deactivated "due to spam." So it says that if I want to refute the spam claim I can give facebook support my email and they will get back with me. so I comply and immediately I get an email from facebook support saying that they "want to help," but first I have to send a picture of myself holding a computer code with my face in view. I comply I send the picture and wait an hour, no reply. Then I realize that I got two identical emails at the same time so I send the picture( JPEG) to the other email. Still no reply. I wake up in the morning ** hours later, still no reply. Now i'm thinking that maybe if I go here you guys can help me out.

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Customer service issue
Reported by GetHuman-easternh
Jan 12th, 2019 - 3 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 289596 others
0 customers following this


GetHuman-easternh started working on this issue
Jan 12th, 2019 7:08pm

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