I am writing to you regarding my newly opened Facebook account. I have been using my ac...

GetHuman-dreamre's customer service issue with Facebook from January 2019

8 views | 278997 similar | 0 following
Help with my Facebook issue
First: share to improve GetHuman-dreamre's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-dreamre's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-dreamre will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-dreamre can let us know if they help or not.
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
Before contacting them, items GetHuman-dreamre may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-dreamre's own words
I am writing to you regarding my newly opened Facebook account. I have been using my account for about two weeks, when upon login, was prompted to attach a picture of myself, which was under review for about three days, until my account got disabled, for the third time. *Before this, I didn’t have a Facebook account, and so in order to promote and advertise my business, I had to create a personal account to run advertisements from the Business & AD Manager. However, for the account, I had put my display picture as just black, so that people wouldn’t associate me with the business, I didn’t want people I potentially knew to see that I had a business. On that first account, I spent around $**, and that account got disabled and thought it was because of the black screen display picture. So therefore, after that, I set up another account, this time with my business email address. This time, I put my display picture of myself, but soon after, I received a friend request from a distant friend, and I already had my Business Page and AD account running by then. As a result of my account being found, I then edited my display picture* zoomed into my jacket I was wearing in that picture, so all you could see was black. Soon after, that account got disabled, and I believed it was as a result of my display picture. I spent around $** on that account on ADs. * I done my research and found out that no one can see your Pages from your personal account, so that left me reassured that I can properly use a display picture of myself. This time I used a different picture of myself, didn’t edit*change or zoom into the picture* left it exactly as it was from the beginning. Because I thought I would not get disabled, I was more comfortable in spending more money* around $*** on ADs.*On my personal account, I even uploaded Spotify’s recap of my year, including who I have listened to etc. However, after not logging into Facebook for * days, upon checking up on my running ADs (on the third day), I faced the same fate. I had to send a picture of myself for review, then my account got disabled again. This time I had lost too much money in total on ADs, so submitted an appeal. I haven't done anything that violates Facebook's Statement of Rights and Responsibilities and I haven't even received any prior warnings. I ended up submitting numerous appeals with pictures of two IDs (Provisional Driving License and Buckingham Palace Security Pass) didn't even receive an email response confirming a submitted appeal, and no information on why my account has been disabled. I haven’t received an email on any updates on the appelas, and have just been left in the dark, and I do not know why.**I just want to ask why my accounts have been disabled, after not violating any of Facebook’s rules, and not getting any prior warnings. I have spent, and lost around $***, with no explanation or warning beforehand. I also want to ask if it is possible to reactivate my account to its former state so that I can carry on sending ADs, so that all that money I have spent wasn’t a waste.*I have also attached the picture of my IDs that I used for the appeal and the profile pictures I used, for reference.

GetHuman-dreamre did not yet indicate what Facebook should do to make this right.

How GetHuman-dreamre fixed the problem

We are waiting for GetHuman-dreamre to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-dreamre fixes it.
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman-dreamre
Jan 4th, 2019 - 2 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 278997 others
0 customers following this

Timeline

GetHuman-dreamre started working on this issue
Jan 4th, 2019 12:04pm

Setup Your New Home Easily

Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you!

Call Toll-Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians