This account, https:***janie.selig , has been posting in the East Lyme...

GetHuman1886791's customer service issue with Facebook from January 2019

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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1886791's own words
This account, https:***janie.selig , has been posting in the East Lyme Community Group that I was her tenant. She was never my landlord. While not using my name, those posts were removed, the account describes me, my children and now brings my role in the fire department into the conversation. The East Lyme Police contacted my actual former landlord about this, he quickly stated that the person posting was "a friend" , her name "Dr. Sarah Jane Selig" and he quickly gave up her address, of *** Summit Ave in Mill Valley CA and her phone number , *(***)***-****. Having now spoken to the father of "Janie Selig", Rand Selig, who resides at the address given by my former landlord, and who answers the phone at her number ... he states the account is not hers and is a spoof of her. Further more he says his daughter has been on an extended vacation in Europe. **Yale confirmed the info in the profile is accurate, with her being an '** undergrad, from California. With her full name provided by my former landlord, all the quick background info is confirmed ... except...**She lives **** miles from where I am, has her undergrad from Yale in '**, followed by an M.D. from Stanford and is on vacation in Europe and has no ties to East Lyme. As well the profile photo (not Stan Lee, but the African American woman ) does not match her being a white ** year old woman. **Read the language of the account, it is clearly hacked, as it goes back to ****. No woman, who attended Yale, then Stanford, who would have been in her medical internships at the time the account was created, would have an account like this. **The posts in the East Lyme Community Forum, when my name and phone number were posted (now somewhat removed by Admin) resulted in a series of Blocked*Unknown calls threatening me, referencing me assaulting my ex-landlord, which never happened, and referrencing my kids. The posts that reference me, but not my name reference my kids and where I work. I am in a small village of about *,*** people. This is severely impacting my kids and my work. **I need FB's help in removing these posts. This woman was never my landlord, she owns no property in East Lyme, has no connections to East Lyme, her father says the account is not hers and honestly ... if you're on vacation in Europe are these the posts you're making?**The account should be removed, it's not a real account, but I desperately need the account's posts in that forum removed. **- Steven Frischling**(***)***-******flyingwithfish
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Customer service issue
Reported by GetHuman1886791
Jan 3rd, 2019 - 4 mons ago
I have an issue with Facebook too
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Seen by 2 customers so far
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GetHuman1886791 started working on this issue
Jan 3rd 1:35pm