Hello my name is croy Allen Edison one of your Facebook user's. I've been logged out of...

GetHuman-croixedi's customer service issue with Facebook from December 2018

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Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-croixedi will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-croixedi can let us know if they help or not.
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-croixedi's own words
Hello my name is croy Allen Edison one of your Facebook user's. I've been logged out of my account for inpersonnating one of my old account which I no longer had access to due to it using my old phone number which I also for got my password which I was not able to get the confirmation code form Facebook to regain access to my original account. In which I created a new account as Croix Edison which uses my email name an about a month after creating my new account I was logged out for inpersonnating my old account. Which I was instructed to contact Facebook to prove my identity which I've been trying for the last two weeks to contact Facebook to prove my identity which they either refuse to help me or just don't respond which is really irritateing. Then they also blocked my number so it's been extremely hard to contact Facebook about this situation..but it's good to know that Facebook's HELP center is good at not helping anyone

GetHuman-croixedi did not yet indicate what Facebook should do to make this right.

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Facebook

Customer service issue
Reported by GetHuman-croixedi
Dec 28th, 2018 - 2 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 270277 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-croixedi started working on this issue
Dec 28th, 2018 6:04am

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