My account ( Joseph Deshawn ) was disabled because it said I was pretending to be someo...

GetHuman-abramdes's customer service issue with Facebook from December 2018

10 views | 268602 similar | 0 following
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-abramdes will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-abramdes can let us know if they help or not.
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Before contacting them, items GetHuman-abramdes may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-abramdes's own words
My account ( Joseph Deshawn ) was disabled because it said I was pretending to be someone else. I have another account which I no longer use ( Shawn Joseph ) My wife ( Christina Joseph ) and I are going through a divorce and she is bitter about it and keep flagging my new accounts I'm creating ...i tried to provide my ID, Social Security Card and birth certificate to show that it's me and my account I want to keep is Joseph Deshawn .....because I can't access my Shawn Joseph account because she has changed my password to the account, my email address and she has the phone connected to the account. I have a new email address...*****@***.com, ...my New phone number is ***-***-****...please help me because I cannot access facebook at all ...and Facebook is a vital part of my life ! Thank you

GetHuman-abramdes did not yet indicate what Facebook should do to make this right.

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Facebook

Customer service issue
Reported by GetHuman-abramdes
Dec 26th, 2018 - 3 years ago
Not resolved
Seen by 10 customers so far
Similar issue to 268602 others
0 customers following this

Timeline

GetHuman-abramdes started working on this issue
Dec 26th, 2018 9:45pm

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