I created a Facebook account to play a mobile game called Langrisser. I installed the g...

GetHuman1829844's customer service issue with Facebook from December 2018

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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1829844 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1829844 can let us know if they help or not.
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1829844's own words
I created a Facebook account to play a mobile game called Langrisser. I installed the game on my phone and then decided to start playing on an Android emulator on my computer. I was able to log in on my computer and everything was fine but when I tried to log onto my phone Facebook most likely assumed I was hacked and gave me a security check and wanted me to send them a picture of myself. My Facebook name was my real name however my profile picture was not a picture of myself, as the account was used for gaming and not social purposes. When I sent Facebook a picture of myself my account got disabled. Even though I had my phone number connected, I never received a text and they never sent me an email. My account has been disabled and I have lost all progress on my game because my account was connected to Facebook. I would like my account to no longer be disabled. I will post a picture of myself for my profile picture so I won't have security issues next time.

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Customer service issue
Reported by GetHuman1829844
Dec 26th, 2018 - 3 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 267661 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License


GetHuman1829844 started working on this issue
Dec 26th, 2018 5:14am