I created a Facebook account to play a mobile game called Langrisser. I installed the g...

GetHuman1829844's customer service issue with Facebook from December 2018

7 views | 267661 similar | 0 following
Help with my Facebook issue
First: share to improve GetHuman1829844's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1829844's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1829844 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1829844 can let us know if they help or not.
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1829844's own words
I created a Facebook account to play a mobile game called Langrisser. I installed the game on my phone and then decided to start playing on an Android emulator on my computer. I was able to log in on my computer and everything was fine but when I tried to log onto my phone Facebook most likely assumed I was hacked and gave me a security check and wanted me to send them a picture of myself. My Facebook name was my real name however my profile picture was not a picture of myself, as the account was used for gaming and not social purposes. When I sent Facebook a picture of myself my account got disabled. Even though I had my phone number connected, I never received a text and they never sent me an email. My account has been disabled and I have lost all progress on my game because my account was connected to Facebook. I would like my account to no longer be disabled. I will post a picture of myself for my profile picture so I won't have security issues next time.

GetHuman1829844 did not yet indicate what Facebook should do to make this right.

How GetHuman1829844 fixed the problem

We are waiting for GetHuman1829844 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1829844 fixes it.
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman1829844
Dec 26th, 2018 - 3 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 267661 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman1829844 started working on this issue
Dec 26th, 2018 5:14am