I created a Facebook account to play a mobile game called Langrisser. I installed the g...
GetHuman1829844's customer service issue with Facebook from December 2018
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1829844's own words
I created a Facebook account to play a mobile game called Langrisser. I installed the game on my phone and then decided to start playing on an Android emulator on my computer. I was able to log in on my computer and everything was fine but when I tried to log onto my phone Facebook most likely assumed I was hacked and gave me a security check and wanted me to send them a picture of myself. My Facebook name was my real name however my profile picture was not a picture of myself, as the account was used for gaming and not social purposes. When I sent Facebook a picture of myself my account got disabled. Even though I had my phone number connected, I never received a text and they never sent me an email. My account has been disabled and I have lost all progress on my game because my account was connected to Facebook. I would like my account to no longer be disabled. I will post a picture of myself for my profile picture so I won't have security issues next time.
GetHuman1829844 did not yet indicate what Facebook should do to make this right.
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