I changed the password to my phone and then forgot it. I had to do a hard reset and los...

GetHuman1827352's customer service issue with Facebook from December 2018

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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1827352's own words
I changed the password to my phone and then forgot it. I had to do a hard reset and lost all my data including my FB app. Long story short I now can not log into my FB account. I enter my email address which I have had since I joined FB in ****. I have no idea what phone number is used. At some point I opened a secondary FB account but never used it. I can not remember my password and when I finally was able to find the account I have always used when I press "forgot password" it takes me to a screen that says it needs to verify I am me. I press the yahoo mail that is highlighted and it takes me to a screen that says I can not go there from FB because it violates the standards. I press the Gmail one that is highlighted and it just takes me to a Google sign in and then does nothing but bounce around in my Google account. At first I could not even find my account after I reloaded the FB app except for the secondary account I had opened but never had really used and forgot about. I tried to find with two different emails (*****@***.com and *****@***.com) and both came up as the secondary account and an account under a Frank James. The account I use never showed up using my email address. When I tried to search with my name again only my secondary account showed up, however when I tried a search by name using "Padgett Justin" instead of Justin Padgett I was able to find my account that I actually use. That said I have no idea what my password is or the phone number used on that account. I thought maybe I had used my wife's number as I did not have a cell phone and still do not have a "normal" cell number. I use an app that many do not send a text to, I have no idea why. I have tried every password I can think of that may have used and still can not get in. I changed phones last year in the summer and had similar problem that I sent a picture of my ID and then was sent a code to get in. I don't know what else to do and am stuck. Please help!!!*Thank you,*Justin Padgett******@***.com

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Customer service issue
Reported by GetHuman1827352
Dec 25th, 2018 - 3 years ago
Not resolved
Seen by 32 customers so far
Similar issue to 267172 others
0 customers following this


GetHuman1827352 started working on this issue
Dec 25th, 2018 4:01pm

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