I lost my old cell phone. When I got a new phone I could not remember my password. My a...

GetHuman1826156's customer service issue with Facebook from December 2018

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The issue in GetHuman1826156's own words
I lost my old cell phone. When I got a new phone I could not remember my password. My account was linked to the phone number of the phone I lost. When I attempted to recover my account they sent the new password to a phone number I no longer had access to. I then had to confirm my identity via photos of my drivers license. They allowed me to link my email address to the account. They then sent me several different emails with the link to reset my password. None of which worked. After attempting to change it one time I got an error message stating ive tried too many times and to try later. So I waited and tried again later. Same message. So when I get on facebook and select forgot password I get an email with the same exact code every time. When I enter the code it says that code is not right. And it keeps doing the same thing every time. It will not allow me to change my password. My facebook name is MarvinThe Martian and I have already submitted photos of my drivers license and been confirmed. The email linked to the account is D*****@***.com

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Facebook

Customer service issue
Reported by GetHuman1826156
Dec 25th, 2018 - 3 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 266877 others
0 customers following this

Timeline

GetHuman1826156 started working on this issue
Dec 25th, 2018 6:17am

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