I recently updated my Facebook messenger app, when I went to log back in following the...

GetHuman-aqsiddiq's customer service issue with Facebook from December 2018

7 views | 266578 similar | 0 following
Help with my Facebook issue
First: share to improve GetHuman-aqsiddiq's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-aqsiddiq's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-aqsiddiq will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-aqsiddiq can let us know if they help or not.
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
Before contacting them, items GetHuman-aqsiddiq may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-aqsiddiq's own words
I recently updated my Facebook messenger app, when I went to log back in following the update I entered the mobile number linked to my account, however rather than directing me to the account I’ve used my entire adult life it directed me to an account I had made years ago which I do not use that is linked to the same number, I clicked this is not my account and nothing happened, following this, I’ve tried all the recovery options and the account I use regularly seems to have dropped off the face of the earth, if I enter my number it opens the wrong account, and if I use the name of the account it just doesn’t appear at all! No email is linked to the account, is there anything I can do at this point?

GetHuman-aqsiddiq did not yet indicate what Facebook should do to make this right.

How GetHuman-aqsiddiq fixed the problem

We are waiting for GetHuman-aqsiddiq to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-aqsiddiq fixes it.
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman-aqsiddiq
Dec 24th, 2018 - 3 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 266578 others
0 customers following this

Timeline

GetHuman-aqsiddiq started working on this issue
Dec 24th, 2018 7:04pm

Setup Your New Home Easily

Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you!

Call Toll-Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians