I recently updated my Facebook messenger app, when I went to log back in following the...

GetHuman-aqsiddiq's customer service issue with Facebook from December 2018

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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-aqsiddiq will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-aqsiddiq can let us know if they help or not.
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Before contacting them, items GetHuman-aqsiddiq may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-aqsiddiq's own words
I recently updated my Facebook messenger app, when I went to log back in following the update I entered the mobile number linked to my account, however rather than directing me to the account I’ve used my entire adult life it directed me to an account I had made years ago which I do not use that is linked to the same number, I clicked this is not my account and nothing happened, following this, I’ve tried all the recovery options and the account I use regularly seems to have dropped off the face of the earth, if I enter my number it opens the wrong account, and if I use the name of the account it just doesn’t appear at all! No email is linked to the account, is there anything I can do at this point?

GetHuman-aqsiddiq did not yet indicate what Facebook should do to make this right.

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Customer service issue
Reported by GetHuman-aqsiddiq
Dec 24th, 2018 - 3 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 266578 others
0 customers following this


GetHuman-aqsiddiq started working on this issue
Dec 24th, 2018 7:04pm

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