My name is Trazale Sweeting my Facebook name is the same I have been hacked I don't kno...

GetHuman-trazalet's customer service issue with Facebook from December 2018

64 views | 265522 similar | 0 following
Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-trazalet will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-trazalet can let us know if they help or not.
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Before contacting them, items GetHuman-trazalet may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-trazalet's own words
My name is Trazale Sweeting my Facebook name is the same I have been hacked I don't know what to do I've been trying to get in contact with Facebook for weeks I've tried everything from blocking asking everyone to block them it's still not working they're sending me my pictures off of Facebook they're sending me all kinds of stuff that I put on Facebook they're sending their posting on my Facebook all kind of nasty things that they think I do or whatever it's just getting bad how do I get this account closed they have hacked it and changed my password I can see what they're doing but I can't stop it I can't change the password I can't do anything they've changed it they've hacked my page and it's easy to go on there and see what they're doing and it should be easy for you all to take that page down you can call me at ***-***-****

GetHuman-trazalet did not yet indicate what Facebook should do to make this right.

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Customer service issue
Reported by GetHuman-trazalet
Dec 23rd, 2018 - 3 years ago
Not resolved
Seen by 64 customers so far
Similar issue to 265522 others
0 customers following this


GetHuman-trazalet started working on this issue
Dec 23rd, 2018 4:16pm

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