We are an independent distillery in Cape Town and have three different gins. One is blu...
GetHuman877301's customer service issue with Facebook from December 2018
Help with my Facebook issue
The issue in GetHuman877301's own words
Run an ad for gin ... We are an independent distillery in Cape Town and have three different gins. One is blueberry infused (Medella), the other is Fynbos infused (Mysterium) and the third is Hemp infused (Mary Jane). Our ad for Mary Jane was denied but upon appeal, it was approved. Shortly thereafter, with no explanation whatsoever, our ad account was disabled. Our ads are not offensive in any way, they do not contain profanities and Hemp is perfectly legal. In fact the US congress has just signed its legality into law and the World Health Organisation has just announced that Cannabis, the plant from which Hemp is derived is SAFE. I have appealed the disabling of our account through the Facebook appeal process and have received the identical answer from * 'consultants'. Not one has given me an answer as to WHY we don't follow your advertising policies. Clearly they are not consultants at all but bots programmed to answer stock standard answers. Please have a HUMAN contact me so that I can get our ad account re-enabled.
Our ad account was disabled without warning and every time I have tried to appeal it and get it re-enabled, I get the identical answer from the system and no questions answered or explanations offered,
I want the ad account re-enabled.
Personally on FB for many years and with this particular business for one year
I have appealed the disabling through FB channels and had automated responses turning me down but no human interaction or explanation
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