I can’t get into my Facebook account. I can’t even find it searching using my name. I f...

GetHuman1720300's customer service issue with Facebook from December 2018

11 views | 246815 similar | 0 following
Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1720300 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1720300 can let us know if they help or not.
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Before contacting them, items GetHuman1720300 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman1720300's own words
I can’t get into my Facebook account. I can’t even find it searching using my name. I forgot my password. Can’t change it because it tells me I have tried too many times. I know who has messed with it. I was in settings before I got my new phone and saw a different contact number and her name. When I went to show my daughter the woman that had been in my account must have known I saw her number and name because it was gone. I just want it fixed. I don’t want to open a new one. I can tell you old passwords. Answer my security questions. Give you my old phone number and email. Please just help me fix it. Oh and my trusted contacts that I had set to help me get into my account if I ever couldn’t have been deleted

GetHuman1720300 did not yet indicate what Facebook should do to make this right.

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Customer service issue
Reported by GetHuman1720300
Dec 9th, 2018 - 3 years ago
Not resolved
Seen by 11 customers so far
Similar issue to 246815 others
0 customers following this


GetHuman1720300 started working on this issue
Dec 9th, 2018 12:50am