It this a scam why I can't get access to my account... You never put your legal informa...

GetHuman1708230's customer service issue with Facebook from December 2018

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The issue in GetHuman1708230's own words
It this a scam why I can't get access to my account... You never put your legal information like your driver license etc.... Big fat scam shame on you asking for this legal documents...***What types of ID does Facebook accept?*If you need to confirm your name on Facebook, or if you've lost access to your account, you may be asked to send us a copy of something with your name on it. You have several different options for this, including photo IDs issued by the government, IDs from non-government organizations, official certificates or licenses that include your name or other physical items like a magazine subscription or a piece of mail.**In a narrow set of abuse prevention scenarios, specific forms of government-issued ID may be required. For example, users that wish to run ads with political content must confirm their identity by providing specific government-issued ID.**Learn more about what happens to your ID after you send it to Facebook.**Group One*You can send us one of the items from group one to confirm your name or get back into your account. Anything that you send us should contain either your name and date of birth or your name and photo.**Birth certificate*Driver's license*Passport*Marriage certificate*Official name change paperwork*Personal or vehicle insurance card*Non-driver's government ID (ex: disability, SNAP card, national ID card, pension card)*Green card, residence permit or immigration papers*Tribal identification or status card*Voter ID card*Family certificate*Visa*National age card*Immigration registration card*Tax identification card*Group Two*If you don't have anything from group one, you can send us two different items from group two. The name on the items that you send us should be the same name that you want to show on your profile.**Keep in mind that if you've lost access to your account, you may be asked to provide something from the list that also shows a photo or date of birth that matches the details on your Facebook account. This extra precaution is so that we can make sure that the only one with access to your account is you.**Bank statement*Transit card*Check*Credit card*Employment verification*Library card*Mail*Magazine subscription stub*Medical record*Membership ID (ex: pension card, union membership, work ID, professional ID)*Paycheck stub*Permit*School ID card*School record*Social Security card*Utility bill*Yearbook photo (actual scan or photograph of the page in your yearbook)*Company loyalty card*Contract*Family registry*Diploma*Religious documents*Certificate of registration for accreditation or professional*Professional license card*Polling card*Health insurance*Address proof card*Social welfare card* Share Article**We can't help you with your request until you send us something from our ID list to confirm your name: **https:***help****************?ref*cr* *You can help us confirm your name in one of two ways:**- Send a photo or scan of one item from group one like a drivers license, passport or official name change paperwork**or**- Send a photo or scan of two different items from group two like a magazine subscription and a school ID, or a bank statement and a membership ID**Keep in mind, you don't need to have a government-issued ID to confirm your name.**We hope to hear from you soon so we can help.**View updates from your Support Inbox: https:***bHi**mPsq*Prei
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Customer service issue
Reported by GetHuman1708230
Dec 7th, 2018 - 6 mons ago
I have an issue with Facebook too
Not resolved
Seen by 5 customers so far
Similar issue to 244352 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman1708230 started working on this issue
Dec 7th, 2018 5:29am