I have a business page, "Bruce Caines Boudoir Photography." From that page I created a...
GetHuman1693612's customer service issue with Facebook from December 2018
16 views | 241380 similar | 0 following
Help with my Facebook issue
First: share to improve GetHuman1693612's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1693612's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1693612 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1693612 can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Facebook has better answers for you: Facebook Help Center
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
Before contacting them, items GetHuman1693612 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman1693612's own words
I have a business page, "Bruce Caines Boudoir Photography." From that page I created a closed group: Bruce Caines Photography VIP Boudoir Community.**Since starting that, page as admin, I was able to make posts OR comment on posts either as "Bruce Caines Boudoir Photography" OR my as personal account (Bruce Caines). A few months ago I became aware that I could not post as "Bruce Caines Boudoir Photography" on the closed group. I could ONLY as my personal account, "Bruce Caines. "**This is problematic because the closed VIP group is related to my business and I want my posts and comment to come from my business ID. It also appears to be affecting the algorithm so people in the closed group who are not my "friends" are not readily seeing my posts.**I want to fix this so I can also post as "Bruce Caines Boudoir Photography" on my closed VIP group?**Just a side note: There is also a "Bruce Caines Photography" page connected to my account (not "Bruce Caines **Boudoir** Photography") that FB sort of made me claim. Because i don't really want this page, I designed it to direct people to the former. Oddly, I am given the option to comment on other FB pages with either my personal FB identity or my unwanted secondary Bruce Caines Photography page.**I sent a request for help and got the standard canned response from FB. No explanation of what was happening or what actions were being taken. The reply also said the matter was closed.**Thanks for your help.
GetHuman1693612 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman1693612 fixed the problem
We are waiting for GetHuman1693612 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.
After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.