I have a business page, "Bruce Caines Boudoir Photography." From that page I created a...

GetHuman1693612's customer service issue with Facebook from December 2018

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The issue in GetHuman1693612's own words
I have a business page, "Bruce Caines Boudoir Photography." From that page I created a closed group: Bruce Caines Photography VIP Boudoir Community.**Since starting that, page as admin, I was able to make posts OR comment on posts either as "Bruce Caines Boudoir Photography" OR my as personal account (Bruce Caines). A few months ago I became aware that I could not post as "Bruce Caines Boudoir Photography" on the closed group. I could ONLY as my personal account, "Bruce Caines. "**This is problematic because the closed VIP group is related to my business and I want my posts and comment to come from my business ID. It also appears to be affecting the algorithm so people in the closed group who are not my "friends" are not readily seeing my posts.**I want to fix this so I can also post as "Bruce Caines Boudoir Photography" on my closed VIP group?**Just a side note: There is also a "Bruce Caines Photography" page connected to my account (not "Bruce Caines **Boudoir** Photography") that FB sort of made me claim. Because i don't really want this page, I designed it to direct people to the former. Oddly, I am given the option to comment on other FB pages with either my personal FB identity or my unwanted secondary Bruce Caines Photography page.**I sent a request for help and got the standard canned response from FB. No explanation of what was happening or what actions were being taken. The reply also said the matter was closed.**Thanks for your help.
GetHuman1693612 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman1693612
Dec 5th, 2018 - a mon ago
I have an issue with Facebook too
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Seen by 4 customers so far
Similar issue to 241380 others
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Timeline
GetHuman1693612 started working on this issue
Dec 5th, 2018 8:37am