Hi there - hoping you can help...I can no long access my Facebook account. ** this has...

GetHuman-nigelvea's customer service issue with Facebook from December 2018

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The issue in GetHuman-nigelvea's own words
Hi there - hoping you can help...I can no long access my Facebook account. ** this has been the case for a few months but I now need facebook for work and really need it back. *The reason I lost access in the first place was because I was sent something through fb messenger that required me to login - it turned out that is was a hacker and I was advised to change my password. Having had the same password for so many years, after changing it, I can now not remember what I changed it to!! The email address I have registered to my fb account is so old I can access that anymore either to change my password!! My old email is *****@***.com and my name is Nigel Eastham. I think my account says I work at the derby brewing company although it don’t. **Please can you help me get my Facebook account back? Thank you very much indeed.*Nigel
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Customer service issue
Reported by GetHuman-nigelvea
Dec 4th, 2018 - 2 mons ago
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GetHuman-nigelvea started working on this issue
Dec 4th, 2018 11:43pm