My account started to lag, so I logged out and it prompted me to reset my password. Whe...

GetHuman-mjamieco's customer service issue with Facebook from December 2018

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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-mjamieco's own words
My account started to lag, so I logged out and it prompted me to reset my password. When I did, it stated that someone who is not me tried to access my account and it was an Android Samsung Galaxy and I have an iPhone. I would change my password like it asked, and it would work for a bit and then do the same thing as listed above. Now I am completely locked out of my account and cannot even get to the password section. **The email that my account is under is *****@***.com and the phone number is ***-***-****. The name is Jamie Lynn. My email is from when I first started my account ** years ago, so I do have an alternate email that I use currently for business. Please try to help as I have very precious memories of my daughter from infant to * years old and those pictures are very important to me.
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Customer service issue
Reported by GetHuman-mjamieco
Dec 4th, 2018 - a mon ago
I have an issue with Facebook too
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Seen by 2 customers so far
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GetHuman-mjamieco started working on this issue
Dec 4th, 2018 7:14pm