A friend over seas and I communicate through Facebook messenger. He can send me message...

GetHuman1687315's customer service issue with Facebook from December 2018

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The issue in GetHuman1687315's own words
A friend over seas and I communicate through Facebook messenger. He can send me messages no problem. But when I send him a message it leaves my box but isn’t delivered. Not for hours and I believe it’s only delivered when he opens the conversation. If we are both on and within the conversation the messages are delivered and seem instantly. This was yesterday. We have never had a problem. It started Sunday morning. This is really our only way to communicate and now today he sent me a message about * hours ago and I sent a message when I woke up about * *** hours ago and it still has not gone through. He has been on Facebook messenger but my messages are not belong delivered (circle with check). He said he checked that he didn’t “ignore” me by accident but who knows if he did it by accident. Please help!
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Customer service issue
Reported by GetHuman1687315
Dec 4th, 2018 - a mon ago
I have an issue with Facebook too
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Seen by 2 customers so far
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GetHuman1687315 started working on this issue
Dec 4th, 2018 3:11pm