A friend over seas and I communicate through Facebook messenger. He can send me message...

GetHuman1687315's customer service issue with Facebook from December 2018

2 views
 | 
240282 similar
 | 
0 following
Help with my Facebook issue
First: share to improve GetHuman1687315's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1687315's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1687315 will want to follow the link below to head to their help center. We will check on GetHuman1687315 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1687315 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman1687315's own words
A friend over seas and I communicate through Facebook messenger. He can send me messages no problem. But when I send him a message it leaves my box but isn’t delivered. Not for hours and I believe it’s only delivered when he opens the conversation. If we are both on and within the conversation the messages are delivered and seem instantly. This was yesterday. We have never had a problem. It started Sunday morning. This is really our only way to communicate and now today he sent me a message about * hours ago and I sent a message when I woke up about * *** hours ago and it still has not gone through. He has been on Facebook messenger but my messages are not belong delivered (circle with check). He said he checked that he didn’t “ignore” me by accident but who knows if he did it by accident. Please help!
GetHuman1687315 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman1687315 fixed the problem
We are waiting for GetHuman1687315 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Facebook email you?
This email address isn't valid
Follow this issue
See how GetHuman1687315 fixes it.
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman1687315
Dec 4th, 2018 - a mon ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 240282 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman1687315 started working on this issue
Dec 4th, 2018 3:11pm