My account was hacked. I literally watched it log me out before my eyes. I have unfortu...
GetHuman1687241's customer service issue with Facebook from December 2018
Help with my Facebook issue
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GetHuman1687241's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1687241 will want to follow the link below to head to their help center. We will check on GetHuman1687241 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1687241 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1687241's own words
My account was hacked. I literally watched it log me out before my eyes. I have unfortunately changed telephone numbers and I am not sure if I ever updated my email or not. My account was originally under *****@***.com- iPhone number originally was ***-***-**** updated to ***-***-**** but is currently ***-***-****.*I can’t get into my account and don’t know what to do. I can get an email sent to my current email but don’t know if it links to that account- even so it will not let me reset with the code as it always says too many attempts. I can provide my drivers license passport or just about anything you need including all details about my account and content- but I don’t know what else to do to get access. Please help.
GetHuman1687241 did not yet indicate what Facebook should do to make this right.
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