I started both Facebook & Instagram marketing campaigns to promote posts related to my...
GetHuman-lacucina's customer service issue with Facebook from December 2018
Help with my Facebook issue
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The issue in GetHuman-lacucina's own words
I started both Facebook & Instagram marketing campaigns to promote posts related to my blog. Initially, I set a $** spending limit, to which Facebook debited $**. Then I raised it to $**, and they debited another $**. Most of the posts did really well for only spending between $*-$* on the entire experience, and I would continue to do this type of marketing, but I started receiving charges out of nowhere ($**,**, $**.**, $**.**) with no explanation what they are for, nor have I received a receipt for the original $** they was debited. I believe some of these must be duplicate charges, and reaching someone at Facebook is next to impossible. I have ceased all Facebook & Instagram marketing until this is looked into and they can demonstrate where all of this money was spent. I have written customer service at Facebook and waited several business days for a response. They offer no phone support at ***-***-****.
GetHuman-lacucina did not yet indicate what Facebook should do to make this right.
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