My nephew was in a horrible car accident May **, ****. He has suffered a traumatic brai...

GetHuman1682309's customer service issue with Facebook from December 2018

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The issue in GetHuman1682309's own words
My nephew was in a horrible car accident May **, ****. He has suffered a traumatic brain injury and his cell phone was either destroyed in the accident or someone picked it up. He has a new phone number and a new email address. The "recover password" doesn't work for him since he has new contact info. Is there any possible way to verify that I'm a family member and grant him access to his old account? If this is the only thing that he as of his life prior to May **, ****. I'd like to do whatever I can to get him access to his original Facebook account. If you look at his account, you'll see the last post he made was on May **th, ****. Once I receive a response from Facebook, I'll give his personal information. His old cell phone number was ***-***-****
GetHuman1682309 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman1682309
Dec 3rd, 2018 - 2 mons ago
I have an issue with Facebook too
Not resolved
Seen by 1 customer so far
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GetHuman1682309 started working on this issue
Dec 3rd, 2018 8:23pm