Hello,**I am having issues logging into my Facebook account. A friend of mine changed t...

GetHuman-kayegarr's customer service issue with Facebook from November 2018

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The issue in GetHuman-kayegarr's own words
Hello,**I am having issues logging into my Facebook account. A friend of mine changed the name on my account from 'Garret Kaye' (my actual brith given name) to 'Goophus Dawkins IV' as a joke or something. Because of this, Facebook has flagged my account and I can not log back in to change my name because my account has been disabled for suspicion of being a fraudulent account.**This happened quite awhile ago (about half a year or so) and everytime I try to log back on to change my credentials I get this same message:**"We’ll take a look at the documents you submitted and get back to you. If we need more help confirming your name, we’ll reach out for additional documentation."**The problem is I have not been contacted by Facebook since I first had this problem in any way that I know of regarding this issue. I have already tried to follow the steps laid out on the Facebook Help Center but nothing I do works. I either get the same message above when I try to perform pretty much any action on Facebook with that account or the steps result to nothing. I already tried sending in a picture of one of my forms of identification to try and get my account back but I get an error when I try to submit my ID application that says something along the lines of 'one or more items is missing' when I only see two fields to input information on (no. * being the name of the account, no. * being the picture of the form of identification) and both had been filled out.**I would really like to change my Facebook account name back to it's reputable state. Can you guys please help me do that? I am prepared to provide the necessary credentials to prove that the account belongs to me and I am prepared to provide the necessary forms of identification to prove that I am who I say I am.**Thanks all.**Cheers,*- Garret
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Customer service issue
Reported by GetHuman-kayegarr
Nov 29th, 2018 - 6 mons ago
I have an issue with Facebook too
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GetHuman-kayegarr started working on this issue
Nov 29th, 2018 11:43pm