My name is Ann Deaver (Andrea M. Deaver). My sign in name is CabL*****@***.com.**You ha...

GetHuman-cablady's customer service issue with Facebook from November 2018

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The issue in GetHuman-cablady's own words
My name is Ann Deaver (Andrea M. Deaver). My sign in name is CabL*****@***.com.**You have locked me out of my account (security you say) and I do not have a phone number attached to that account. I have no way to upload a picture so I can't do it that way either. You do not answer emails requesting help...form letters are not useful. If you would go back to allowing me to ID family and friends photos I can do that, but this option is no longer offered. I am really sick and tired of being locked out of my account when I have been gone for a few weeks or months. This has happened a bunch of times but this is the first time I can't fix it. Last Friday, Nov **, **** I tried to log on from my son's house where I was visiting after he fixed my computer screen (which is the reason I haven't been on lately). It told me my location was incorrect. I use a vpn, so it is often from different cities and ip addresses when I log in. Tried to use my cell phone number but no matter how I enter that number the form will not accept it. You need to help me fix this as the two ways you offer are impossible. My phone number is ***-***-**** if you wish to call or text. My e-mail is CabL*****@***.com if you wish to email me. I need to get into my account. I have family all over the US, UK and China. I want to talk to my grandkids!!! Please do something useful about this.*Ann Deaver*aka CabLady*aka LadyLei
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Facebook

Customer service issue
Reported by GetHuman-cablady
Nov 29th, 2018 - 9 mons ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 233337 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-cablady started working on this issue
Nov 29th, 2018 2:16am