Hi,*I had an old facebook account that I de-activated some years ago. In May this year...

GetHuman1698046's customer service issue with Facebook from December 2018

Help with my Facebook issue
The issue in GetHuman1698046's own words
Hi,*I had an old facebook account that I de-activated some years ago. In May this year I decided to re-join Facebook but created a new account under the same name as I wanted to create a fresh friend list. I used the same email address and phone number as my previous account.*Today I was logged out of my account on my mobile and I was unable to log back in as I'd forgotten my password. Each time I was taken through the password re-set process, I was brought back to my old FB account and not the one I'd been using since May. The profile picture of the account I want to use was showing and I was given the option of having a code texted to me. I have tried this many times and have never received a text code or I get a message saying that my mobile number can't be verified. I'm literally going round in circles and don't seem to have any way of logging back in to either account now and it's extremely frustrating.
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Customer service issue
Reported by GetHuman1698046
Dec 5th, 2018 - a mon ago
I have an issue with Facebook too
Fixed
Seen by 2 customers so far
Similar issue to 242349 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman1698046 started working on this issue
Dec 5th, 2018 9:31pm
GetHuman1698046 indicated the issue is not fixed yet.
Dec 5th, 2018 9:33pm