Myself and my husband have had our I cloud hacked- I turn the last few weeks I’ve found...

GetHuman1697101's customer service issue with Facebook from December 2018

Help with my Facebook issue
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1697101's own words
Myself and my husband have had our I cloud hacked- I turn the last few weeks I’ve found both face book account and messenger accounts live in my name and my husbands phone number - ive contacted uk feud line who are doing there own investigation with this on the ** th of November the messenger accounts were being used and from what I can see still are! *The name On the account is Mia Regan that’s me and the contact number is ***** **** ********I reported this issue to messenger within hrs of noticing this and trued to up load the data to see who was being contacted but a password was set to prevent me accessing the account, *Ive been checking the account fail and can see it’s still being used to an extent *This is causing me distress also the face book account is there but I can’t open it as I’ve not got the password **Please can someone contact me ASAP I need to get there’s accounts locked down and a full investigation into who it is using my my name and my husbands contact numbers as I want to take legal action . *Regard *Mrs regan
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Customer service issue
Reported by GetHuman1697101
Dec 5th, 2018 - a mon ago
I have an issue with Facebook too
Seen by 3 customers so far
Similar issue to 242190 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman1697101 started working on this issue
Dec 5th, 2018 7:28pm
GetHuman1697101 indicated the issue is not fixed yet.
Dec 6th, 2018 9:13pm