My name is Kaitlynn williams. I share a cellphine account with my mother ad we just swi...

GetHuman1641420's customer service issue with Facebook from November 2018

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The issue in GetHuman1641420's own words
My name is Kaitlynn williams. I share a cellphine account with my mother ad we just switched from At&t to sprint. When i first got my new phone i was able to access my account from my previous phone to add my new phone as a trusted device for login. Well about a week later my phone wasnt working and i had to factory reset it. I also have gotten rid of my old phone and now i am unable t access my account because i dont have access to the ********** number on my account. I have sent two emails with a picture of me holding a sign with a hand written code and another with a utility bill to prove my identity and havent been vontacted at all. My new phone number is ********** i would like to have access to my account again. I also am not sure of what other devices i used to log into my Facebook account eith because i always just used my phone.
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Facebook

Customer service issue
Reported by GetHuman1641420
Nov 27th, 2018 - 9 mons ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 231631 others
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Timeline
GetHuman1641420 started working on this issue
Nov 27th, 2018 11:02pm