My name is Kaitlynn williams. I share a cellphine account with my mother ad we just swi...
GetHuman1641420's customer service issue with Facebook from November 2018
Help with my Facebook issue
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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman1641420's own words
My name is Kaitlynn williams. I share a cellphine account with my mother ad we just switched from At&t to sprint. When i first got my new phone i was able to access my account from my previous phone to add my new phone as a trusted device for login. Well about a week later my phone wasnt working and i had to factory reset it. I also have gotten rid of my old phone and now i am unable t access my account because i dont have access to the ********** number on my account. I have sent two emails with a picture of me holding a sign with a hand written code and another with a utility bill to prove my identity and havent been vontacted at all. My new phone number is ********** i would like to have access to my account again. I also am not sure of what other devices i used to log into my Facebook account eith because i always just used my phone.
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