My name is Kaitlynn williams. I share a cellphine account with my mother ad we just swi...
GetHuman1641420's customer service issue with Facebook from November 2018
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Help with my Facebook issue
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GetHuman1641420's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1641420 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1641420 can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Facebook has better answers for you: Facebook Help Center
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Before contacting them, items GetHuman1641420 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman1641420's own words
My name is Kaitlynn williams. I share a cellphine account with my mother ad we just switched from At&t to sprint. When i first got my new phone i was able to access my account from my previous phone to add my new phone as a trusted device for login. Well about a week later my phone wasnt working and i had to factory reset it. I also have gotten rid of my old phone and now i am unable t access my account because i dont have access to the ********** number on my account. I have sent two emails with a picture of me holding a sign with a hand written code and another with a utility bill to prove my identity and havent been vontacted at all. My new phone number is ********** i would like to have access to my account again. I also am not sure of what other devices i used to log into my Facebook account eith because i always just used my phone.
GetHuman1641420 did not yet indicate what Facebook should do to make this right.
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