Yes my name is Thomas Kielblock Jr. I was wondering if Facebook could help me out with...

GetHuman1550749's customer service issue with Facebook from November 2018

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The issue in GetHuman1550749's own words
Yes my name is Thomas Kielblock Jr. I was wondering if Facebook could help me out with an issue? I recently got a new phone and when I went to sign in to my Facebook account I forgot my password I then sent for a reset code and thought I was reset in my account and it started me a new account. I now can not get into my old account. The email address that is on my old account is now expired and can no longer be activated. Is there any way I can speak or talk with a representative to where I can change my email account and password to be able to get into my old Facebook account? My old account the name on it is Thomas Kielblock Jr.. I have all birth certificate social Card and ID for proof that I am who I am saying. Please reach me at *****@***.com..* Thank you!* Thomas Kielblock!
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Customer service issue
Reported by GetHuman1550749
Nov 27th, 2018 - 9 mons ago
I have an issue with Facebook too
Not resolved
Seen by 1 customer so far
Similar issue to 230910 others
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GetHuman1550749 started working on this issue
Nov 27th, 2018 2:39pm