Yes my name is Thomas Kielblock Jr. I was wondering if Facebook could help me out with...

GetHuman1550749's customer service issue with Facebook from November 2018

11 views | 230910 similar | 0 following
Help with my Facebook issue
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GetHuman1550749's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1550749 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1550749 can let us know if they help or not.
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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman1550749's own words
Yes my name is Thomas Kielblock Jr. I was wondering if Facebook could help me out with an issue? I recently got a new phone and when I went to sign in to my Facebook account I forgot my password I then sent for a reset code and thought I was reset in my account and it started me a new account. I now can not get into my old account. The email address that is on my old account is now expired and can no longer be activated. Is there any way I can speak or talk with a representative to where I can change my email account and password to be able to get into my old Facebook account? My old account the name on it is Thomas Kielblock Jr.. I have all birth certificate social Card and ID for proof that I am who I am saying. Please reach me at *****@***.com..* Thank you!* Thomas Kielblock!

GetHuman1550749 did not yet indicate what Facebook should do to make this right.

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Customer service issue
Reported by GetHuman1550749
Nov 27th, 2018 - 4 years ago
Not resolved
Seen by 11 customers so far
Similar issue to 230910 others
0 customers following this


GetHuman1550749 started working on this issue
Nov 27th, 2018 2:39pm

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