Hi my facebook was hacked by My brother.. He changed all the security information so wh...

GetHuman1636376's customer service issue with Facebook from November 2018

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Help with my Facebook issue
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GetHuman1636376's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1636376 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1636376 can let us know if they help or not.
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Before contacting them, items GetHuman1636376 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1636376's own words
Hi my facebook was hacked by My brother.. He changed all the security information so when I go through the steps to figure it all out i get to where try will email me but it is no longer my e-mail... Same with the phone number.. My name is carter Carson but he changed it to carter poopson.. He is obviously nature as well as bright... But he changed my e-mail from *****@***.com.. Which it had been for years.. To *****@***.com.. I do not have access to this new address and he went tell me what he changed the password to.. He did this with* other accounts that I am trying to gain access to my email, my Instagram, and My snapchat *Please tell me there is some way top recover my accounts

GetHuman1636376 did not yet indicate what Facebook should do to make this right.

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Customer service issue
Reported by GetHuman1636376
Nov 27th, 2018 - 4 years ago
Not resolved
Seen by 11 customers so far
Similar issue to 230793 others
0 customers following this


GetHuman1636376 started working on this issue
Nov 27th, 2018 12:54pm