Hallo, *My grandma has to change her facebook pasword * time's per week because faceboo...

GetHuman1635814's customer service issue with Facebook from November 2018

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The issue in GetHuman1635814's own words
Hallo, *My grandma has to change her facebook pasword * time's per week because facebook say's that che is hacked or her mail adres is old, every time its a different message.*Whe are really getting bored of changing that pasword every * a * day's*I have checked her logins in the facebook settings and i only can find her devices that have logged in. *So this means se is not hacked! *Also se has problems whit sharing stuf on messenger.*Som times se can share and other times not. *I have been looking for * days now to contact somoen from facebook but its seems that facebook doesn't want to give humen support because i even cant find a mail adress from facebook to contact.*I really hope that you can maybe help us**My grandma's name is Joanna de bruyn *And her mail adres is *****@***.com**I also have a screenshot of a message facebook gave that says se got hacked (in dutch) **Regards*Michael (grandson from joanna)

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Customer service issue
Reported by GetHuman1635814
Nov 27th, 2018 - 4 years ago
Not resolved
Seen by 15 customers so far
Similar issue to 230648 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License


GetHuman1635814 started working on this issue
Nov 27th, 2018 9:15am

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