Hallo, *My grandma has to change her facebook pasword * time's per week because faceboo...

GetHuman1635814's customer service issue with Facebook from November 2018

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The issue in GetHuman1635814's own words
Hallo, *My grandma has to change her facebook pasword * time's per week because facebook say's that che is hacked or her mail adres is old, every time its a different message.*Whe are really getting bored of changing that pasword every * a * day's*I have checked her logins in the facebook settings and i only can find her devices that have logged in. *So this means se is not hacked! *Also se has problems whit sharing stuf on messenger.*Som times se can share and other times not. *I have been looking for * days now to contact somoen from facebook but its seems that facebook doesn't want to give humen support because i even cant find a mail adress from facebook to contact.*I really hope that you can maybe help us**My grandma's name is Joanna de bruyn *And her mail adres is *****@***.com**I also have a screenshot of a message facebook gave that says se got hacked (in dutch) **Regards*Michael (grandson from joanna)
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Facebook

Customer service issue
Reported by GetHuman1635814
Nov 27th, 2018 - 9 mons ago
I have an issue with Facebook too
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Seen by 8 customers so far
Similar issue to 230648 others
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Timeline
GetHuman1635814 started working on this issue
Nov 27th, 2018 9:15am