Since ** days I couldn't log in into my account & kept asking me identity & when I crea...

GetHuman1633459's customer service issue with Facebook from November 2018

8 views | 230263 similar | 0 following
Help with my Facebook issue
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GetHuman1633459's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1633459 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1633459 can let us know if they help or not.
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Before contacting them, items GetHuman1633459 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman1633459's own words
Since ** days I couldn't log in into my account & kept asking me identity & when I create my account in Beirut Lebanon (in ****) I didn't set any phone number only e-mail address which is *****@***.com, now is keep asking me phone number which is my cell number with area code of NJ (***) but keep asking me to put the correct number which is the number I'm adding. No one can find me on Facebook even my husband can't see my name. I'm able to change my password but keep asking me phone number on the identity which I didn't add it. Please I need help to recover my account. You could email me or call me directly on my cell number which is ***-***-****. Looking forward to hear from you ASAP. Sincerely yours *Mireille Maalouf Bulbulian

GetHuman1633459 did not yet indicate what Facebook should do to make this right.

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Facebook

Customer service issue
Reported by GetHuman1633459
Nov 27th, 2018 - 2 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 230263 others
0 customers following this

Timeline

GetHuman1633459 started working on this issue
Nov 27th, 2018 12:46am

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